Best Rooftop Camping Tents Review 2021 HERE. Then, REFUSE the shipment, note the refusal for damages in the document the driver will give you and it will be sent back for processing. We offer some customized orders, or items made on order, for example: bumpers and rock sliders. The purpose of these cords is to hold in the fabric while you collapse your tent, and attaching these will be your first step when its time for teardown. $700 OFF IKAMPER!! It depends. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT. If you have a carrier or some company you know, please email us, send us the information and we will gladly change the shipping fee to charge you as little as we can! After it shipped, no. Retailing for $2,299.95, this fold-out softshell is roomy and comfortable, with high-quality construction inside and out. Dont worry! For items made on order, such as bumpers or rock sliders, as well as Gobi or CBI products, we don't accept returns. If you order a Gobi rack, the cancellation fee will be of $550. With a bit of practice, it should take roughly 5-minutes to fully deploy the Autana 3; it takes just a bit more time to fully convert than the Tepui Kukenam 3 due to the included awning. Guana Equipment Wanaka 55" Roof Top Tent Setup With XL Annex, Tuff Stuff Ranger Overland 3 Person Roof Top Tent & Annex, Smittybilt Overlander Roof Top Tent - 2-3 Person Capacity, ARB Series III Simpson Roof Top Tent & Annex - 2-3 Person Capacity, Guana Equipment Nosara 55" Person Roof Top Tent Setup - 3 Person, 260 g Polyester Cotton; 600D ripstop fabric with water resistant ventilate coating; UV and mold resistant, High Density 2-1/2" foam with cotton cover, Welded aluminum tube with insulation and aluminum cap sheet, No more than 30 days have gone by since you received it, Product must be unused, and in the original package, We need to get pictures beforehand, to approve the return, We will give you a Return Merchant Authorization number (RMA). - How long will it take to receive my refund? After you placed your order, yes. Next, layout the collapsed tent with the bottom facing up to install the two aluminum support beams that enable the Autana 3 to attach to your vehicles crossbars.

For a more detailed view of lead times, view our full Shipping & Returns Policy. Once the beams are bolted into place, flip the collapsed tent onto its newly installed beams to bolt your ladder and its hinges to the top. Your crossbars must be at least 1.5 tall and 3.25 wide with a minimum weight capacity of 165 lbs and minimum width of 33.5. - If I was approved, when will I get charged? It's easy to get a good night's sleep in (being in my mid 50's, that's getting harder to do when camping than when I was young). We will check and make sure it shows as delivered and that it's not a problem from the carrier's website. tents shelters backcountry nemo dragonfly tent equipment inc season person Before you return any item, we need to send you the exact address of the warehouse it'll be returned to. Car Tents, Rooftop Tents, Product SKU By selectingShipTectionat checkout your order will be protected from damage, loss, or theft*. We do make exceptions different times of the year, so be on the lookout! Customers rate us 4.7/5 based on 647 reviews. Therefore, here's an FAQ page withimportant information that hopefully will answer all your questions. So, although not necessary, we recommend it. How do I return it? Floor Dimensions: 80.7" x 50.4", 28.2 sq ft. Please readfirstHow To Handle Your Order, so you know how to deal with a damaged shipment or package. It is well-built with a comfortable interior and a rugged exterior that can handle anything that Mother Nature throws at it. If you change your mind and decide to cancel after48 hours (2 days) of placing the order, we will charge a 3.75% cancellation fee. We understand we are in an industry where products can be technical, where the items you purchase can be a big investment, and often lead times can be long. We will gladly help you with that. Finally, unroll the travel cover and drape it over the tent, cinching it down in all the corners and then locking down the two straps that run across the top. We can ship to Puerto Rico, for an increased rate. Your next step will be to slide out the U-shaped support pole for the ladder canopy and insert each end into the corners of the tent body; the angle of the fabric should make it relatively simple to figure out the orientation. We will send you a confirmation email once the refund has been made form our end. What should I do? Sometimes Bread or Pay Tomorrow won't approve you. It then takes us from 2 to 4 business days to get it out the door (please be patient as some of these items are big and bulky and require special boxing and shipment). Plus, the items are way too heavy to ship by air. Before installing the tent to your vehicles crossbars, youll first want to ensure they are compatible and oriented appropriately. There are two side windows in the main tent body with canvas layers that can be converted into awnings using the included tension poles. The word Tepui means house of the gods in the native tongue of the Pemon, the indigenous people who inhabit the Gran Sabana in southeastern Venezuela, home to Tepuis founders.

Yes, you must cover the shipping costs, and you will be liable if the item gets damaged when returned to us. This expedited shipping applies only to the transit time from the warehouse to the point of delivery. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. What should I do? I setup the tent and awning in my drive way to get familiar with how it works and to put all our bedding in.Setup and take down is easy and material is high quality. At Off Road Tents we have the goal to make sure youare as satisfied as you can with your order. Then, take pictures before you ship it. The quality is out of question, and it's even suitable for 4-season camping. We can ship to Canada, but it's an expensive thing to do. - How soon can I get a replacement or exchange? If it has a manufacturing defect, or covered by warranty, we will send you a replacement, the moment you send back the original defective item (and we'll cover the shipping costs on those). Tent arrived on schedule and appears undamaged. There will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. You can also call the carrier's phone number on their website, they can also locate your package with the tracking number we provided. For more information on ShipTection, click HERE. We do accept back orders, but you must confirm to us you want to keep it. If you email us because you want financing with Klarna, we'll send a special link, and you'll checkout there. We have quite a few different payment options: Absolutely.

Weve listed a few of our favorites below: You help support Gear Hacker by purchasing from our retail partners. If your item is on back-order or unavailable we will reach out to you via e-mail or phone to see if alternate arrangements can be made. If you are the one covering the return costs, and therefore it's you who are buying the label, we recommend you print it at your local FedEx or UPS center. They should also be centered on your vehicle with ample space in between to optimize balance and weight distribution. If you want to return an item for a manufacturing defect or a warranty problem, we will send you a return label. Please note, the driver will not help with damage inspection. With Tepui all Explorer series tents come with gray cover and all Ruggedized series tents come with black cover. I am so far very impressed with customer support.

If a package shipped ground it'll be dropped off at your front door. When it comes to freight, we'll also use other carriers such as SAIA, ABF, Pilot Freight and such. Some of the links in this website are affiliate links, which means that if you purchase a product using our link, we will earn a small commission. - I never received my order and shows that it was delivered. The floors on the Autana 3 are composed of insulated fiberglass reinforced with aluminum edges. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. If you ordered a roof top tent, a trailer, a drawer kit, a cargo carrier or an oversized rack, then you will need to sign off the item, or refuse it before you can have it. Please keep in mind all the financing options available are third parties. If you want to change the address, please email us to info@offroadtents.com IMMEDIATELY, and if you can call us to 844-200-3979 even better. The Autana 3 weighs 152 lbs (one of the heaviest RTTs we reviewed) and will require at least two people to lift onto your vehicle. These tepuis are tabletop mountains or mesas, and one of the most impressive tepuis is called Autana, which means tree of life. Okay, geography lesson overthe Thule Tepui Explorer Autana 3 is a fantastic rooftop tent with a 3-person capacity. Off Road Tents takes pride in its products and packaging. If it's an item that ships freight (such as a roof top tent), that's a no. The Autana 3s expansive interior is 122 x 56 with the canopy entrance included; the sleeping footprint measures 96x56 for a total of 37.3 sq ft. Up To 30% Off Backcountry MTB Apparel .css-1081t4c{-webkit-text-decoration:underline;text-decoration:underline;}Shop Now, Basecamp Under The Stars Shop Coolers, Camp Furniture & More. Shipping fees will vary, please check them at checkout or in the Shipping page. Get a copy or take a picture of the signed delivery receipt that shows the freight loss or damage notation. However, when we do so, if an items is damaged or lost, we need to go through the standard procedure of placing a claim, which can take up to 90 days to be resolved. We consider an order shipped, the moment we send you an email or sms with the tracking number. At the moment, we don't ship to PO boxes, nor do we ship to Military APO/FPO addresses. Red flags are BIG punctures or any sign of forklift damage or clear negligence by the carrier. The ladder that came with the tent had an issue with one of the rungs not being securely attached, which I let Ignacio and Thule/Tepui know about right away. We will need pictures of the box. ShipTectionis a Shipping Insurance and Protection Service that you can purchase at checkout to protect your order from: Thanks to their service you can file a claim for a refund due to a damage or a lost or stolen order. This comes at no additional cost to you, and we will never base our reviews on whether or not we earn a commissionoff of a product. When I contacted Thule, they said that they were expecting some new stock to arrive soon, but that they weren't taking back-orders from individuals. If your order is in stock, we will process the charges to your credit card it will ship within seven business days from the date of your order. Installation was straightforward and the first setup went smoothly, though it was helpful to have watched some of the instructional videos by Thule/Tepui beforehand. They should also be centered on your vehicle with ample space in between to optimize balance and weight distribution. We are also happy to ship to any warehouse in the country, but you will then have to take care o the shipment to your country. If you don't see your tracking updated, please contact us between our working hours, and one of our agents will be able to clear your doubts. Please keep in mind the carrier's website might take up to 72 hours to update. Before Signing for your order, inspect the box or boxes for freight loss or damage. Therefore, once we fulfill your order, your financing provider will start charging you. We use an SSL Certificate, which means we DON'T store your credit card or financial information. That is, if we win the claim, which is not guaranteed.

If you see the tent, rack or package is CLEARLY damaged, do NOT sign it, do NOT accept it, and REFUSE delivery. We use different carriers. My tent is mounted on my 4Runner and ready to go. If it's not in stock, we will let you know and you will be made aware of the lead time before you even return yours. It'll let you know in detail how to inspect a package before signing it off. The second thing is to contact the carrier. In some cases yes. We were more than satisfied with the quality of the materials used for this tent, both inside and out. Also, we need to know exactly which is your package when it gets sent back, so we can inspect it. Make sure your tent is centered both front-to-back and left-to-right, then attach the mounting plates to the underside of each crossbar. Therefore, to fully cover your shipment from any damage, or if it's lost and stolen, you can purchase ShipTection. First thing you must do is inform us. - Shipping Protection with ShipTection: What is it? - What are the shipping charges for returning an order?

901402. WELCOME TO YOUR PREMIUM OVERLANDING GEAR STORE! Several accessories are available for purchase to improve your camping experience in the Autana 3 (14 in all). Its extended canopy entrance with removable annex provides extra protection and privacy, so although it does cost a bit more than other fold-out softshells, theres also a lot of value attached to the price tag. If any of the product(s) appear to be damaged or crushed do not accept delivery. If you want a long-lasting, high-quality comfortable Roof Top Tent, the Autana is for you. IF you see clear and noticeable damage to your item, please take pictures of the damage and REFUSE the delivery. If you have any questions about how your order will ship, email us at: info@offroadtents.com. First, remove the travel cover and undo the straps so that you can pull out the ladder, accessories bag and the included tools. On top of that, we may charge you a restocking fee, which is generally of 20%. close. Why? Please read VERY carefully the product description, as well as the lead time email we send you, or ask our team, we will be happy to clarify any doubt regarding the lead time to receive your product. Yes we do. - What mail carriers doesOff Road Tents use? It's much more airtight than a standard tent, so it stays a lot warmer and the dense canvas blocks out the early morning sun. With those 3 steps, we can together decide on the best solution for you! Email us at: info@offroadtents.com or call us at 844-200-3979. The third thing to do is to file. If you want financing with PayPal, then you must select to checkout with PayPal, and choose the option to get financing WITH THEM. - Am I able to expedite my order with express or next day shipping? With that said, if you find our review helpful and decide to purchase an item we review, we would be very appreciative if you use our links to do so. He also made sure that the tent was sent to me as quickly as possible (and it arrived in time for my October trip - see photo and video!) Most of the products in our store ship free, if they are above $300. Looking forward to many more nights in this tent and highly recommend purchasing through Off Road Tents! 5. If 5 days have gone by and you haven't gotten the refund, call your bank. Shipping Insurance with ShipTection, can be a good idea to quickly solve damaged product issues. The 2.5 high-density foam mattress is among the most comfortable that weve tested, and most campers should have little concern about bottoming out even if they are a side sleeper. If it gets sent without an RMA, it makes it harder for us to identify your package, and it can lead to waiting longer before you get refunded. Therefore, after placing the order, if you decide to cancel after 48 hours from placing it, the cancellation fee is of $550. It happens.

30 days. All packed up, the Autana 3s dimensions are 12x 48x 56, which is similar in size to a 2-person pop-up hardshell. That way, if damaged, you have grounds for a claim with the carrier. Why? This process will also require you to use a saw (not included) to shear off the overhanging beams. Send images, we will proceed with solving the issue. Still, if you want to do that, we can try and you'll haveto pay the difference, but we cannot guarantee it. Your crossbars must be at least 1.5 tall and 3.25 wide with a minimum weight capacity of 165 lbs and minimum width of 33.5. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If it's a smaller item, even a roof rack, we might be able, but please keep in mind the rates might be a bit high. The detachable annex includes a large entryway with a zippered mesh doorway and two large mesh doors on the side; all three sides can also be closed shut for privacy and weather protection. Touch device users, explore by touch or with swipe gestures. - DoesOff Road Tents ship outside of the United States? - WillOff Road Tentsship to AK, HI or Puerto Rico? However, you will not start getting charged until the item SHIPS, or 30 days have gone by. This premium roof-top tent offers warmth and protection for camping year-round, while a built-in mattress increases comfort for feeling rested for the journey ahead. We ship from different warehousesaround the country, so it will depend on the item or your location where you should send it to. Youll certainly need a bit of dedicated space to store your tent during the off-season, but its storage size is still much smaller than many other 3-person RTTs. The Autana Roof top Tent has an extended private canopy entrance and includes a removable annex with PVC floor, side screened windows, and rear access door into your vehicle. On other items such as racks, smaller accessories, we charge different shipping fees, but still, it'll be an additional cost, which might be expensive. Protect yourself from this by examining before you sign. If you want to return your order for any problem other than a manufacturing defect or warranty, then you will have to fully cover the costs of shipping it back to the warehouse. You can there check the financing options available, and see if you qualify. If you're approved for financing, it depends on the options either Bread, PayPal or Klarna gave you. Therefore, we have a strict no returns policy, all sales are final. To read more about ShipTection, clickHERE. Make sure you email us to: info@offroadtents.com in case you need to expedite an order! Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies.

Purchased ShipTection and need to file a claim? Expedited shipping may also be impacted by stock levels and what warehouse the shipment originates. An order is considered shipped the moment we send you an email with the tracking number. If it was dropped at your doorstep, and it's damaged, do NOT open the box, send us pictures immediately, and we will handle it. Because of the popularity of roof-top tents as a way of enabling vacations during the pandemic, when I tried to purchase an Autana 3 in early Sept. from various places online (including directly from Thule/Tepui), I found they were sold out everywhere.



Sitemap 24