2021 Cabinet Giant, a wholly owned subsidiary of Pinnacle Home Products, LLC. We can supply all emails, all receipts, witnesses, pictures, etcPlease feel free to contact us. As stated, the options are not being represented clearly and I've tried to get clarification but nobody is responding to me. Which still leaves parts damaged and items unresolved. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. as far as completion, it has been almost two weeks since receiving the final overlay items, but installation has not yet been scheduled by lowe's. mb sent the wrong products 9 times, ea taking 5-6 wks to replace. The compensation is not enough to offset the amount of damage going unrepaired. The business responded to this complaint but asked that its response not be published. (Photo of cabinet is attached.) I write this complaint today, Monday 8/8, with absolutely zero resolution and no idea of how the issue is going to be resolved. I'm seeking an additional $3000 back, at least. Mouldings We accept Visa, Mastercard, Discover and American Express. Using the Instacart app or website, shop for products from your store of choice near you. Finish the job; Exchange; Billing adjustment, Dear BBB, Thank you for the opportunity to reply to case number XXXXXXXX. He further stated that we could have those items with 2 to 3 weeks which would not hinder our remodeling process. < Back to Multiple cabinets were not square. Learn more about how to place an order here. compensation for the delays in completing my remodel; delays amounting to almost six weeks, as a direct result of their errors. Purchased diamond cabinets on June 7, 2021 from ******* in *********** IL Received cabinets which were cosmetically different than what was ordered in showroom (ordered brown, havana cabinets.) Regards, Consumer Affairs MasterBrand Cabinets, Inc. June 30th was the date I submitted all blemishes (to Lowe's) that were found on the Diamond Cabinetry kitchen cabinets I had purchased, which occurred on 90% of them. As a matter of policy, BBB does not endorse any product, service or business. Mismatched door hinges which necessitated replacement of the wrong hinge. I asked for a reasonable amount of money back, they gave me ~10% which is a slap in the face and Lowe's also couldn't get any reasonable amount back from them. After working with Mr. ******* and ******* for appromately 3 months, we received an email from Mr. ****** on December 16, 2021 which stated that MasterBrand would not be replacing doors and drawers as stated by ****** ******** Consumer Affairs Specialist, MasterBrand Cabinets, ********@masterbrandcabinets.com. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. International Association of Better Business Bureaus. Gorgeous kitchen features Restoration Hardware Classic Clemson Pendants illuminating a gray island with decorative trim moldings topped with white marble framing a small prep sink lined with French x-back counters tools. When a Painted Color or Painted Color with Artisan Glazing is specified, the door and/drawer front center panel may be constructed of Medium Density Fiberboard (MDF), except when Storm finish, Farmington or Peyton door styles, or when Heirlooming is specified. a wall mount cabinet was produced with a door on the wall side, cabinet #XXXXXXXXXXX, for which i waited approx 4 weeks for a correct replacement. The business responded to this complaint but asked that its responses not be published. no quality control.
(The consumer indicated he/she DID NOT accept the response from the business.) The invoice for the cabinets in the amount of $7,685.40 is attached and paid in full with American Express Card. it took six weeks and two orders to receive the correct cabinet ******* microwave fillers were ordered approx 9/8. On 7/19 I did speak with someone on the phone and was told that management would need to get involved.
An oak floating shelf is mounted over white and gold diamond pattern backsplash tiles accenting white shaker cabinets donning brushed gold pulls and holding a coffee station. masterbrand needs to take responsibility, and compensate this consumer for a service not provided. nine of masterbrand's orders have been wrong. masterbrand's status of this order is incorrect. Kind Regards, Consumer Affairs, MasterBrand Cabinets. BBB is here to help. Lowes has ordered the door and called Diamond several times without success and weeks have now gone by with the door being sent. We are very disappointed in the service of Diamond Cabinets. Grid In the end I told Diamond I was tired of replacing their poor product with a worse one, and I wasn't going to delay my kitchen project any more (already doubled the time because of them).
correct replacements are due tomorrow, 11 weeks after the initial order date. Blue diamond floor tiles lead past a blue storage bench with a white and blue cushion to blue mudroom cabinets donning brass hardware and a wooden countertop. Transitional white kitchen designed with a stainless steel and brass trim French range hood over a Thermador cooktop. even their replies to the bbb's inquiries have been inaccurate. White kitchen cabinets in a transitional kitchen features white diamond pattern backsplash tiles, round brass hardware and a black vent hood with a brass trim. Each retailer has a pricing policy that can be found on that retailer's page.
*** ******** rep, stated that it was not a glaze issue but that a stain had been sprayed and not wiped down which cause the black excessive black stain to pool and the dripping. There were many problems with the cabinets from the start: 1. It's simple. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. ComplaintsComplaints for Diamond CabinetsCabinet ManufacturersView Business profile. A modest amount of cabinets was still quite expensive (~$12.5k after 30% and 10% discounts at the time). Lowe's nor myself received a response regarding the cabinets until 7/9 that mentioned making a home visit to look at the products (this was relayed to me on 7/12). cabinets kitchen crown stacked molding cabinet glass doors ceiling ceilings foot inch gray layout looks designs houzz moulding remodel plate diamond stamped aluminum molding base With sleek curvature, the Cove Crown Moulding is a popular choice for many transitional and casual kitchens.
In the Instacart app or website, you can report: The price for this product is set by the individual retailers and varies among them. Stunning kitchen features a stainless steel French hood flanked by windows illuminated by small beaded chandeliers over stainless steel stove with under the cabinet, pull-out microwave to the left. Cottage kitchen features a built-in desk fitted with glass front cabinets with glass doors with diamond trim over white inset cabinets adorned with antique brass hardware. Using the Instacart app or website, select a store of your choice near you that offers pickup, select Pickup, and then select your preferred pickup location from which you'd like to place your order. Please check your email for account verification. i understand the scribe molding was indeed delivered to and is being held at lowe's, pending arrival of this overlay filler. (The consumer indicated he/she DID NOT accept the response from the business.)
my kitchen remodel through lowe's started aug 10th, 15 weeks ago. My first delivery of the removable shelves were completely unfinished. Butler's pantry off kitchen boasts glass-front x mullion cabinets flanked by white shaker cabinets suspended over white cabinets accented with diamond trim moldings with glass-front beverage fridge to the left topped with honed black countertop framing a small prep sink paired with a satin nickel gooseneck faucet as well as partial mirrored backsplash. i only have the name of ******** as the masterbrand representative lowe's has been in contact with. (The consumer indicated he/she DID NOT accept the response from the business.) BBB Business Profiles may not be reproduced for sales or promotional purposes. The contents of the offers have not been reviewed or appropriately addressed. masterbrand not wanting to compensate me for their incompetence is unacceptable. How embarrassing for Diamond, and how expensive for the customer (me). My installer gutted and renovated my entire kitchen, he's a professional wood worker and custom home builder - best of the best. Mr. ******* and ***** ****** both agreed that it was a very bad job. Wonderfully appointed black and white kitchen is fitted with a black hood fixed to black and white diamond pattern backsplash tiles between glass front display cabinets stacked above white shaker cabinets. The laminate/veneer was not matching up, it's like somebody used a 10 year old rusty table saw to make the cuts. Product photography and illustrations have been reproduced as accurately as print and web technologies permit. I have requested for WEEKS a follow up with an appropriate solution and they will not respond. i was even informed this last order for the overlay would take longer than prior ones, due to a supervisor inspecting the product before shipping. By clicking "Sign Up" you acknowledge that you have read Diamond at Lowe's Privacy Policy and agree to Terms of Use. as of their response on jan 8, the overlay filler had NOT yet been delivered. remodel thru lowes. I need assistance in closing this matter. It was truly embarrassing to see it. In the end our $60k kitchen looks like far less due to the cabinet and extras quality (like the custom silverware drawer that has issues, the the 6" deep cabs that my contractor had to rebuild and it can never match perfectly now, the horrid shelf quality which both shipments - even the replacements - were warped and had unfinished edges facing out the list goes on). still waiting on products to complete job. Multiple replacements and still not correct, seeking partial refund. Talk about environmental impact. She notified ******* by email that he would have the sum of $5000.00 at his disposal to negate the fulfillment of their obligation. masterbrand's numerous inaccurate orders have caused repeated delays, extending the inconvenience of a kitchen remodel immeasurably. crown molding orders were twice produced in the wrong finish glaze before the third order was finally correct; more weeks of delay. White inset kitchen cabinets donning chrome hardware and a honed white marble countertop hold a stainless steel sink beneath a window covered in a white roman shade, as white walls are lined with light gray crown molding. masterbrand cabinets has not yet reached out to me. (On the replacement door they did not drill for the recessed hidden hinges so, I had to purchase a tool to do this, They also did not send the the hinges) 4. 3. their inability to produce a simple overlay in four attempts, even with supervisory inspection, is just an sample of the service i have received since this kitchen remodel began back on AUGUST 10, 2020. masterbrand's innumerable errors and the resulting delays, amounting to months, constitute a business that has no commitment to providing a quality product paid for by the consumer. Learn more about instructions for specific items or replacements here. moulding cabinet celtic molding crown insert door lowes styles doors diamondatlowes wood log mouldings types homes cabins houses diamond accents View as: orders repeatedly wrong. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. These problems were resolved items 1, 3 and 4 were cared for at my own expense. masterbrand lost the original order, then sent the wrong size. Gorgeous kitchen features charcoal gray cabinets paired with white marble countertops and white marble backsplash framing plastered range hood over integrated gas cooktop. On 7/12 I inquired if a home visit would be necessary or if I could speak to someone from MasterBrand on the phone. i still do not have the product paid for, and months later, my kitchen is still not completed. Customer Reviews are not used in the calculation of BBB Rating, of those, 3 complaints were closed in last 12 months. Masterbrand has sent out numerous representatives to "repair" or "touch up" the defects documented and they have been provided with a full list of still outstanding defects in the quality. Deliver the 11" x 19" shaker style cloud gray door that was paid for and not received. Wall - End Shelf - 5"W x 30"H x 11-1/2"Deep - 2 Shelves, Wall - End Shelf - 5"W x 36"H x 11-1/2"Deep - 2 Shelves, Wall - End Shelf - 5"W x 42"H x 11-1/2"Deep - 3 Shelves, Wall End Doors for 84"H, 1 Top Door, 1 Middle Door, 1 Bottom Door, Wall End Doors for 90"H, 1 Top Door, 1 Middle Door, 1 Bottom Door, Wall End Doors for 96"H, 1 Top Door, 1 Middle Door, 1 Bottom Door, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 15" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 18" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 24" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 30" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 36" W Cabinet, Dishwasher Panel - 24"W x 34-1/2H - 3" return, Refrigerator End Panel - 24"W x 84"H - 3" return, Refrigerator End Panel - 24"W x 96"H - 3" return, Refrigerator End Panel - 30"W x 96"H - 3" return, Finished End Panel - 48" x 36" x1/4" 1 side finished, Bead Board - 48"x34-1/2"x1/4", one side finished, Scribe Molding - 3/4W x 1/4"H x 72"L - One Side has bull nose, Inside Corner Molding - 3/4"W x 3/4"H x 96"L, Outside Corner Molding - 1/4W x 3/4"H x 96"L, Light Rail Molding - 1-1/2"W x 1"H x 96"L, Light Rail Molding - 1-1/2"W x 2-1/4"H x 96"L, Decorative Leg 3"x3"x34-1/2"H + Wall Filler 34-1/2"H, Decorative Wall Filler - 3"W x 30"L x 3/4"Thick, Decorative Wall Filler - 3"W x 36"L x 3/4"Thick, Decorative Wall Filler - 3"W x 42"L x 3/4"Thick, Decorative Base Filler - 3"W x 34-1/2"L x 3/4 Thick, Decorative Base Filler - 6"W x 34-1/2"L x 3/4 Thick, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 27" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 33" W Cabinet, W1530GD Uptown White Glass Door for W1530 #, W1830GD Uptown White Glass Door for W1830 #, W3030BGD Uptown White Glass Door for W3030B (2pcs/set) #, W3630BGD Uptown White Glass Door for W3630B (2pcs/set) #, WDC2430GD Uptown White Glass Door for WDC2430 #, W1536GD Uptown White Glass Door for W1536 #, W1836GD Uptown White Glass Door for W1836 #, W3036BGD Uptown White Glass Door for W3036B (2pcs/set) #, W3636BGD Uptown White Glass Door for W3636B (2pcs/set) #, WDC2436GD Uptown White Glass Door for WDC2436 #, WDC273615GD Uptown White Glass Door for WDC273615 #, W1542GD Uptown White Glass Door for W1542 #, W1842GD Uptown White Glass Door for W1842 #, W3042BGD Uptown White Glass Door for W3042B (2 pcs/set) #, W3642BGD Uptown White Glass Door for W3642B (2pcs/set) #, WDC2442GD Uptown White Glass Door for WDC2442 #, WDC274215GD Uptown White Glass Door for WD274215 #, EPW1230D Uptown White Wall End Door for 30"H #, EPW1236D Uptown White Wall End Door for 36"H #, EPW1242D Uptown White Wall End Door for 42"H #, EPWP2484D Uptown White Wall End Doors for 84"H Pantry #, EPWP2490D Uptown White Wall End Doors for 90"H Pantry #, EPWP2496D Uptown White Wall End Doors for 96"H Pantry #, MWO3018PM-12 Uptown White Microwave oven cabinet #, 15RT-DR Uptown White Roll Out Tray for 15" W Cabinet #, 18RT-DR Uptown White Roll Out Tray for 18" W Cabinet #, 24RT-DR Uptown White Roll Out Tray for 24" W Cabinet #, 30RT-DR Uptown White Roll Out Tray for 30" W Cabinet #, 36RT-DR Uptown White Roll Out Tray for 36" W Cabinet #, DWR33412 Uptown White Dishwasher End Panel #, REP2484-3/4" Uptown White Refrigerator End Panel #, REP2496-3/4" Uptown White Refrigerator End Panel #, REP2484(3)-3/4" Uptown White Refrigerator End Panel #, REP2496(3)-3/4" Uptown White Refrigerator End Panel #, REP3096(3)-3/4" Uptown White Refrigerator End Panel #, FBP483614(1) Uptown White Finished End Panel #, SC4 (ICM) Uptown White Inside Corner Molding #, SC5 (OCM) Uptown White Outside Corner Molding #, TLRM8 Uptown White Light Rail Molding #, BM4-1/2"-5/8" Uptown White Base Molding #, TP3/WF34-1/2" Uptown White Decorative Leg #, A30WF Uptown White Decorative Wall Filler #, A36WF Uptown White Decorative Wall Filler #, A42WF Uptown White Decorative Wall Filler #, A3BF Uptown White Decorative Base Filler #, A6BF Uptown White Decorative Base Filler #, 27RT-DR Roll Out Tray for 27" W Cabinet #, 33RT-DR Roll Out Tray for 33" W Cabinet #.
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