I was told I could not get my money back and was given a voucher for further travel.

From booking our holiday with Lucy at Audley to coming home everything has been excellent. Rights Reserved, I have read and agree to the Pissed Consumer, https://www.audleytravel.com/terms-and-conditions, https://www.audleytravel.com/privacy-policy. I will make sure your kind comments are shared with the wider team.Best WishesAudley Travel. Best regardsAudley Travel USA. Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Dear Stacy Roth,Thank-you for taking the time to write this review.

You will have to do your own research.

The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. On March 2 we were informed by email our trip was again canceled due to covid in *******.

It costs more then rack rate. International Association of Better Business Bureaus. I was pushed to the resort as it was the only one offered by the agent. [A default letter is provided here which indicates your acceptance of the business's response. For sheer professionalism Audley takes some beating! We have just returned from a trip organised by Audley and had a great time. I understand that by choosing to accept the business response that my complaint will be closed as resolved. We arrange trips to more than 80 destinations throughout the world and across each continent. When I had a last-minute request in Milan the local service providers made the arrangement immediately with no hassle. Pissed Consumer 2022 All We had to speak to several people but we got all the confirmations we needed before leaving. Featuring: the joy of returning to travel; sun, sea and slowing down in Thailand; Canadian coastal drives. This page tells The Client of Audley Travel the terms of use on which The User of Website may use Company's website. We use dedicated people and clever technology to safeguard our platform. Audley does not have any documents checked or any quality processes in place. This has now been escalated to our customer service team, and *********************** will reach out to you directly to discuss your options. Have dealt with ***** the agent and no response, ****** the client service agent and no direction and now ****** who is the head of the client relations department. Replies to negative reviews in < 24 hours, A 50th Wedding Anniversary made magic by Audley Travel. Dear EvelynThank you for taking the time to share your experience with us. Due to the Covid outbreak the trip was cancelled. But now I feel like the best thing to do is to not travel. Dear JonathanThank you for sharing your feedback with us. What sector does Audley Travel operate in? I was told that ******* was closed and that was the only way we could access ********, through *******. However 14 days later the country has reopened yet Audley will not honor our booking or refund our money. Password will be generated automatically and sent to your email. We find this unacceptable. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. No funds had been paid out by Audley because the trip had not yet been paid in full and most of the hotels, venues and restaurants in the cities abroad were already closing or closed. We are delighted to hear how well Lucy looked after you and made sure your itinerary included everything you dreamed of experiencing. It was founded in 1996. Thank you. A member of our Client Experience Team will reach out to you in the next 24 hours to discuss this matter further with you. Audley Travel is a total scam. By using Company's website The User of company services confirm that The User of Website accept these terms of use and that The Customer agree to abide by them. You will wait days for a reply to an email. Elise Cather with Audley was the only one that truly listened and provided what we had asked for. We're so sorry that Covid has impacted your Honeymoon, but are thrilled to hear how well your specialist has taken care of everything for you. Banff is a beautiful country with lovely, friendly people. Really impressed with the friendly and attentive service throughout the 3 years it took for our holiday to actually take place. They will provide the wrong country entry requirements. The power ofmachine learningcombined withhuman intelligenceto deliver you highly accurate, customised B2B Business contact data to fuel your revenue. I have followed up directly by email outlining the next steps. ************** also suggested I sell my credit to another member on the trip but I informed her that the trip is canceled as a whole now and the parties involved arent sure if they are going to use their own credit. Dear RichardThank you so much for your wonderful review.Delivering outstanding client service and satisfaction is at the heart of what we do at Audley and we are truly delighted to hear how well Elise has taken care of you throughout.We will of course share your feedback with Elise and we look forward to working with you again on your next adventureBest WishesAudley Travel. Not normally using a travel agency but now having them holding hostage our deposit we decided to travel to the ********. Given the specific nature of her concerns, we have elected to refund the client in full. Good Morning,After reviewing the case, we have spoken with the client and come to an agreement. Thank you for reaching out to us, we are sorry you have not received communication from Lorne's Manager. Were keeping a close eye on where you can travel now, and where you can look forward to visiting soon, so you can plan your next trip to somewhere that you can visit safely and rewardingly. Provided to each what we would like to do and see in Venice, Rome and Barcelona. Try the contact number finder tool for free,get started in seconds. Below are all the Frequently Asked Questions about Audley Travel. It certainly sounds like you had an unforgettable time away.Service is at the heart of everything we do, so It is great to hear how well your specialist has taken care of you.We look forward to welcoming you back and planning your next holiday!Best wishesAudley Travel. What a marvellous trip we just had! It sounds like you had an unforgettable trip in South Africa and we look forward to sending you away on your next Audley adventure!We will share your kind feedback with Theresa, her leadership teams and our country partners. Dear PaulThank you so much for sharing your great feedback with us. Audley Travel does not represent or warrant that the information accessible via the website is accurate, complete or up to date. They will also provide you the wrong recommendations of where to go so don't ask them for advice on locations or which island to go do- they will be wrong. They also will also ask you to only visit 1 country instead of 2 because it's easier for them to figure out the entry requirements. It was an amazing, memorable holiday. It was more professional, more authentic, more hospitable. Booked a villa over the water and paid the remaining $7998 more. We first contacted Audley in 2020 with an idea of what we would like to do for our retirement holiday. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. Within its pages, our specialists share their insider knowledge, expert advice, and tried-and-tested tips across a range of our 90-plus destinations. Just prior to our trip we were sent a folder (very nicely presented) with every single little detail of our holiday - very professional. Months passed and the Covid cases started to die down. Our private tour guides in each location were very knowledgeable, courteous and professional. There is seriously no better company to trust your travel plans to! Booked South American land tour via Audley travel. The company has had our money ($4700) for two years. I paid Audley Travel $11,598 and not the resort. Best,***** *********, We purchased a trip to the ********* for 4/25/20 which had been postponed to 4/23/21. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. She brought up the statement agreement and I understand that but this is a pandemic and this is out of my hands, I wouldve never expected for all these new variants to come out and for numbers to increase. Audley Travel has tried to ensure that the contents of this website are accurate. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. [A default letter is provided here which indicates your acceptance of the business's response.

Well guide you through the process. There is absolutely no customer service. From start to finish, Lucy at Audley planned the perfect trip to Canada for us. The attention to detail (eg Opry seat bookings were the best), the pre-travel call to go through things, and the debrief afterwards. They created a superb itinerary, tailored sensitively to our interests and priorities. We are trying to do the best we can to consider every client's needs while also still maintaining the business. I would have thought the hotel companies would try to keep this company happy but we don't really know what they paid. On August 30th I noted that the Governor of ****** was advising no travel to ****** until the end of October due to the increase in Covid cases. We are delighted to hear how well and Theresa and the team took great care of you. Your money is safe when you travel with us. Check the section to learn more about which tools and technologies are used by Audley Travel and how much is Audley Travel oriented towards technology. AND we get to pay a premium for this. Well only declare a country open for travel once were satisfied that entry requirements can be met, appropriate safety and hygiene measures are in place, and that travel there will be fulfilling and enjoyable. She has been incredibly patient, efficient, cheerful, and always upbeat.She is a great asset to your company. I booked a trip with Audley for my wife and I to go to ******.itinerary #************ in the amount of $18,728.00. Please contact me if you need any other assistance. ComplaintsComplaints for Audley TravelTravel AgencyView Business profile. All reviews are published without moderation. Best wishesAudley Travel. We have spoken over the phone and as discussed we are working to get this resolved for you as quickly as we can. We are delighted to hear how well your trip went to Canada and how well Lucy looked after youWe will make sure your great feedback is shared with Lucy and her leadership team.Best wishesAudley Travel. In September I purchased a dream trip to travel for my daughter's 28th Birthday in June 2020. responsible During these unprecedented times, Audley has implemented a very flexible promise to our clients with fair options; however it is important to us that we can come to a resolution together. Audley contacted us immediately with clear communications and a number of options for changing/cancelling our plans. Client Service Executive Audley TravelEmail: **************************************************Direct: ************ To read my travel profile and view a selection of my travel photography please click here Audley Travel, ****************************************************************************************Web: www.audleytravel.comTel: ************Toll free: ************** Click here to read about our recent awards, Customer Reviews are not used in the calculation of BBB Rating, of those, 5 complaints were closed in last 12 months. Your contact information will not be publicly available on the website. Our experience with Audley and Elsie Cather was excellent from the beginning to the end! Then another year. That takes in-depth knowledge that we would not possibly know for ourselves. Dear Jo Thank you for sharing your experience with us. Please look out for an email so we can arrange a suitable time to speak about your situation. Lucys care and attention in talking things through before the trip helped with a lot of the admin issues and pre-empted problems with sound advice. I would like my money returned. Firstly, many happy returns for your Mother's milestone birthday! twillingate vantage civilisation icebergs I understand the pandemic is causing major losses for them but taking people money like this isnt right. UK clients only. Wife agreed to use Audley Travel for a booking to ***** and placed a $3600.00 deposit down. I will definitely be travelling with them again. Why? I promise you-Audley travel is not worth the stress! In light of the travel restrictions and my repeated appeals to Audley that my employer mandated that its employees cease all non essential travel, Audley has not returned my calls. This has been a nightmare all together due to the pandemic and I would greatly appreciate it if Audley would just issue me a refund so we can both part ways. To date I have not been able to go on the trip because it was canceled in both 2020 and 2021 due to COVID-19. Highly commended all round especially the website for its content and layout. However, Audley Travel will not accept liability (to the fullest extent permitted at law) for any loss or damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. We are delighted to have been able to arrange such an unforgettable trip for you all. Thank You, Good Morning,Thank you so much for reaching out. Companies can ask for reviews via automatic invitations. Excellent work Audley, I wish all businesses were as professional as you. If The Client do not agree to Company's website terms The User will not be permitted to access or use Audley Travel's' website. They will ruin your dream vacation and you will be sorry you ever used them.

I would highly recommend Audley and look forward to my next trip with them! We are so grateful that she was willing to work with us and we hope that she will consider traveling with us again in the future. I notified my friend that I would have to cancel. We look forward to working with you again in the future. I also stated that I have no use or need for a credit mainly because I never use travel agencies due to this issue and others. I will make sure your kind comments are shared with Lucy and her leadership teams.We truly look forward to sending you away on another dream Audley trip in the future.Best WishesAudley Travel. Not only do we feel this gives you the best experience, it also brings benefits to local communities. My emails to his manager, ******************* have not been answered.I am requesting a refund for the full amount paid for the trip which has not been provided.Itinerary Ref: MMR711173-B1 Conf No: 44753/24, I am submitting this claim because my prior claim was closed without my knowledge, I only received an e-mail today that it was closed - not about the original response - ID # 16412390- Audley Travel I am looking for a full itemized breakout of my entire trip - and I would like to see supporting documents from the vendors discussed in the previous claim as I can no longer trust what Audley employees say with out any additional support. Audley Travel takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It was so stress free to have the trip planned for us and know that there was not going to be any glitches along the way. Best wishesAudley Travel. AudleyTravel is offering travel credit which we do not feel comfortable accepting and then waiting for the outcome of COVID-19. Unfortunately due to Covid our organised trip was cancelled - rescheduled for June 2022. Thier computer systems are being updated and you will be provided many mistakes. I cannot rate Audley highly enough. We cant afford to have $12,000+ tied up for two plus years. I have serious health issues and was already afraid to travel but when the vaccine came out and the numbers started to decrease, I felt a bit safer. We asked Bex Landale to tailor a trip to Borneo which incorporated culture, adventure and finally a few days of luxury and she delivered on all counts. I expect we will be able to come to a resolution you are happy with quickly. Im not understanding the lack of customer service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Due to travel restrictions at this time in ****** & ********** regarding masks, testing , vaccines and quarantine orders we wish to cancel our expensive trip and receive a full refund. After repeated calls, speaking to managers and being giving the runaround I was finally given the option to choose another city but incurred a $600 flight penalty. 2022 Trustpilot, Inc. All rights reserved. Elise was excellent to work with, provided great tips and suggestions as we reviewed and revised our agenda. As of now we are not able to rebook a trip for the dates we had previously desired because it is not available unless we agree to a different ship and different dates and for a higher price. Find out more about our approach to Sustainable Travel. I would have had less heart ache taking $20,000, pouring lighter fluid on it and watching it burn. We'll be sure to share your great comments with the team.We look forward to working with you again and sending you away on your dream Audley trip once the time is right for you. I did did not pay the resort I paid Audley. Every detail, every excursion, every logistic was flawless. COVID has challenged us all, and we are no exception. ], I purchased a trip in December of 2019 from Audley Travel for my wife and myself to visit ********* and ***********. And our daughter works for a rival company !! Audley Travel is a private company. Audley canceled the trip last April due to the pandemic.

Hello ********************,We are sorry to hear about your experience with us and thank you for bringing this to our attention. Verification can help ensure real people write reviews about real companies. Weve had to deal with the addition of a wheelchair on internal flight and return flight. levison himalaya bhutan trekked Planned over three years and postponed twice, we were understandably a little anxious about our forthcoming visit to Seattle and Western Canada- but we need not have been! Nothing was too much trouble.We wouldnt hesitate to recommend Audley or use them again.The best! When we asked Audley for a refund they refused and stated we had a travel credit. I would like a full refund, do not want to travel at this time in 2021and expect resolution. Bratati Corporate Services Private Limited, Pink Clouds Entertainment Private Limited. We would like a full refund because they have not been able to deliver on what was contractually promised. My wife researched and found a resort she felt was perfect but when she contacted Audley was informed they did not deal with this resort and directed us to what the agent said was the best of the best. They will send you to very old and outdated hotels. Dear LesleyThanks for taking the time to share your feedback with us. Now I realize they paid very little and charged me a lot. We cannot wait to book our next adventure with Bex and Audley Travel, Hi John Thanks for taking the time to share your great feedback with us. We are delighted to hear your trip to the Galapagos was faultless and we are sure you have made memories which will last a lifetime!We will make sure your kind comments are shared with our teams and partners in Ecuador. I was going on a trip to ******** for my friend 30th birthday. Dear DonnaThank you for sharing your kind comments with us. As a matter of policy, BBB does not endorse any product, service or business. I solicited proposals from 3 or 4 Travel companies. I only was using Audley on account of my friend and this being her trip. At that time I wrote numerous letters, called repeatedly because travel bans were being implemented.

The one excursion we bought from Trip advisor and NOT Audley was a thousand times better.

He also mentioned he had traveled June prior and could vouch for this resort. Im a firefighter and my wife is a dental hygienist. On 3/26/2021 our agent notified us that travel in April/May 2022 are sold out or we can pay an additional 50% more for a different boat. I am demanding full refund of all monies paid to this agency and based on the documentation provided I see that Audley does in fact refund money. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. They will never reach out to you, you always have to reach out to them. You will thank me! If you wish, you may update it before sending it.] On behalf of us three, Id like to give her a great heartfelt thank you for all that shes done for us, and I apologise if it is overdue, Ive been touring myself with groups in France on my return.I would not hesitate to recommend Audley Travel. Regards, ***** *****. This is called bait and switch! Prior to the outbreak of Covid I purchased a trip to the Galapagos Islands. We would like our down payment returned. Thank you so much!!! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We are taking your review extremely seriously and will look in to this immediately. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. They are not experts in traveling much less the area you want to travel to, they will ignore you, then tell you how busy they are. Two months ago I booked a trip to ****** for my daughter, son in law and myself. My friend informed me that audley only wants to offer me a credit instead of a refund. I am willing to have money deducted from the amount for any outstanding cancalletion fees. GO SOMEWHERE ELSE!!!!

Also hotels must literally HATE Audley - in every hotel we got put in the worst possible rooms. Responsible travel is part of Audleys DNA. Why am I at the mercy of their travel partner? This is unacceptable. Were not wealthy executives. Lucy's advice and recommendations were put to good use. We cannot wait to start planning your next dream Audley trip. We understand you have been contact with the team regarding your experience, and have escalated this to our Client Experience team who will reach-out to you today as a matter of urgency. Hi KeriThanks for taking the time to share your great feedback with us! If you need further assistance, you can reach me directly at ********************************.Best,***** *********Client Engagement ManagerAudley Travel. Audley Travel is in leisure, travel & tourism sector. Thank you for contacting us. Audley has paid refunds to certain customers and I paid my money in good faith and expect same treatment. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are delighted how well the team took care of everything for you, especially your last minute request in Milan.We will make sure your kind comments are shared with our team and partners in Europe. BBB Business Profiles generally cover a three-year reporting period.

There is ZERO service, ZERO expertise offered. The trip was scheduled for ***** in 2020. We were looking to book our honeymoon and wanted something special and heard of Audley Travel. If you wish, you may update it before sending it. In the last month before travel we had several hitches where, because spring was late coming, tours and a hotel had to cancel, Audley found substitutes and liaised with us throughout. Dear JillThank you for taking the time to share your feedback with us. Rather than just give us what we asked for, they took the time to understand WHY we wanted to do some things on our wish list and came back with much better alternatives that we had not considered.

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