In the meantime I had to turn off the solar so it did me no good. Now I am emptying the bucket every day, but still have hot water. It helped but I still have sand in my pool when the heater is on. If you have already registered but have not activated your account. Call again.. same story she is out until some day in the future.. left another message. | 05/11/2021. I was on a business call when I got an unknown # call so I did not answer. They have lied to us about dates to service and never seem to have a manager. Finally, reached Melody last Friday, explained the situation and she promised to get back to me Monday to arrange a service call. THIS PERFORMANCE CAN BE COMPARED TO, THE RELATIVELY HIGHER SURVIVABILITY OF PALM TREES WHICH BEND WITH HIGH WINDS AND SURVIVE HURRICANES WHILE NEIGHBORING. EJCDC, C-700 MAY BE VIEWED AT: HTTP://GEZELMANPE.COM/REFERENCE/AG/C-700.PDF, Manual will be automatically added to "My Manuals", Mounting the Solar Collectors on a Flat Roof, Connecting the Solar Collectors to the Feed and Return Lines, Running the Feed and Return Lines from the Roof to Ground Level, How to Connect the Solar Collectors to the Existing Pool Filtration System, Pressure Testing the Heliocol Solar System, Page 9: Solar Collector Layout And Hydraulics, Page 15: Mounting The Solar Collectors On A Flat Roof, Page 17: Connecting The Solar Collectors To The Feed And Return Lines, Page 18: Running The Feed And Return Lines From The Roof To Ground Level, Page 20: How To Connect The Solar Collectors To The Existing Pool Filtration System, Page 22: Pressure Testing The Heliocol Solar System, Page 23: Operating And Check-Out Procedures. ENGINEER HAS EVALUATED THE INSTALLATION COMPONENTS AND HARDWARE CURRENTLY PROVIDED AS HELICOL OEM INSTALLATION KITS, AND FOUND THEM TO MEET THE REQUIREMENTS OF THE FLORIDA BUILDING CODE. Several times they tried to get me to sign off on the installation while it was obviously not complete. Horrible company!
GREATER WIND FORCES REQUIRE THE USE OF A THIRD GATOR CLAMP EACH ON THE UPPER AND LOWER HEADERS. Do you really want to buy their products and not be able to get them serviced? I called to see WHEN they might me coming and was informed by Elizabeth I HAD NO APPOINTMENT! The mounting hardware and PVC pipe layout is crooked, ill-conceived and chaotic. If this is posted they are really stupid and really dont care about their customers, since I was nice enough to send a copy of the above to their main office with a note to please have someone of a managers level or above call and rectify this situation. PLUMBING SHALL BE PER FIGURE 1 (WITH OR WITHOUT THE DESIGNATED OPTIONAL ITEMS). The rest of the company seems to have no concept of what customer service is. Helocoil has informed me that they do not provide service to Las Vegas any longer. OK, fine. They broke my existing back-flush value and attempted to replace it with an incompatible one. It is also payable up front. A score we give a solar company out of 100 based on 0 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies. She left message that she understands I have been trying to reach them and to please return her call at . and she leaves out the last # of a complete phone number. They won't even schedule you until you pay them. We had delays with installation, showed up without a harness line (hello it's on the roof) and rescheduled for weeks out. Likely due to the hard water in AZ, but they should have known this since they are in AZ. | 04/29/2022, NO:show for verified appointment/NO one EVER answers in SVC Dept. We installed a solar pool heating system late last fall thinking we could forgo using our gas heater this year. I was told that they were busy and maybe they could get to it next week I emailed an outline my problems and request a supervisor contact me, they did not, I called again on Friday the 7th and requested a supervisors contact me, they have not. 12. IF A CONFLICT SHOULD OCCUR BETWEEN A DRAWING AND/OR SPECIFICATION HEREON AND AN, 1. | 04/16/2017, Heliocol Solar Poo Heating: They did a great Job. THOSE. Too bad for you. | 05/29/2020. Had one service call. | Scottsdale, Arizona They need to order one of those and I wait another couple of weeks. Call again a few days later and was informed "Lakota is no longer with this company"! Given the option we would never do business with this company. I would run out the door! UNLIKE OTHER SPH COLLECTORS, HELIOCOL DOES NOT "FIGHT THE WIND". No call back that day nor the next. The water tank came with a 6-year warranty, so it looked like a fairly inexpensive and easy fix. Oh I did get a nice colorful flyer in the mail which inspired me to call. This company goes by the names of Heliocol West and Green Energy, Inc. Avoid them if at all possible. So next day I call the number she called FROM you guessed it.. Elizabeth answers and puts me through to . 2 word msg. I have been more than reasonable and patient at every turn with this company. If I worked there and had to scam people all day long for what purpose I cannot imagine! FLORIDA PLUMBING CODE SHALL BE ADHERED, TO WITH PARTICULAR ATTENTION TO PIPE SUPPORT, PER FPC TABLE 308.5, THE ABS VALUE OF 4-FT SHALL BE TAKEN AS THE MAXIMUM FOR, HORIZONTAL AND 10-FT FOR VERTICAL SOLAR PIPING. Found out the rod in the tank completely disintegrated. Now, you must leave message with Savannah. GATOR CLAMPS ARE LAGGED THRU THE ROOF INTO STRUCTURAL FRAMING (MINIMUM 5/16-INCH DIAMETER, MINIMUM 3-INCH THREAD, 8. I significantly lowered my expectations from a top-notch professional system and installation (which is what I paid for) to something that at least functioned somewhat.
your Dashboard and activate your account.
THERE SHALL BE NO SUBSTITUTION OF OTHER VENDOR. We do get a decent heat to our pool, however now we have a leak which is taking an act of congress to get fixed. Never even the decency to call me. So WHY the games. In these days of cell phones where everybody has one there was no excuse for SOMEONE to call me.
Mean while during all of the appointments, they have rescheduled on me 3 times. OBJECTING TO SAID EJCDC C-700 OR PROVISIONS THEREOF ARE DIRECTED NOT TO USE THE AFFIDAVIT, DESIGN, OPINION, CALCULATION OR OTHER ENGINEERING SERVICE OFFERED BY ALLEN GEZELMAN PE AND HIS ASSOCIATES ON THE PROJECT. Finally, went on the roof with my pool guy and learned how to repair it ourselves. This place sold me a controller that they could not even program. I have called and left messages for service to call me back twice over the last ten days and sent an email request for service. AIR FLOWS AROUND THE INDIVIDUAL TUBES WITHOUT GREAT WIND RESISTANCE. EV ALSO ALLOWS VIEWER TO STUDY THE PLAN AND OEM DETAILS AT A, MAGNIFICATION OF HIS CHOICE UP TO 6400%. | 07/31/2021, Years ago Heliocol put solar hot water and pool solar on the roof. AS SHOWN IN THE DRAWING FIGURES. REFER, TO OEM INSTALLATION MANUAL FOR SPECIFICATIONS AND HAVE AN OEM INSTALLATION AVAILABLE ON JOBSITE FOR AHJ INSPECTOR, REFERENCE. I leave detailed message about no service & no response. THE COLLECTORS LISTED ON THIS PLAN COMPLY. They get the new tank schedule another appointment a couple of weeks out. WATERPROOFING MANUAL OR OTHER RECOGNIZED PROFESSIONAL PUBLICATION. | Sahuarita, Arizona If you are looking for a solar pool heater, keep looking. If they relied on repeat business they would go out of business with their horrible service and excuses. WATERPROOFING OF OTHER ROOFS SHALL, RELY UPON A GENEROUS PUDDLE OF FLORIDA NOA/PCA APPROVED ROOFING SEALANT BETWEEN GATOR CLAMP AND ROOF COVERING. Wrong again!
Now one of the two pumps is not working and needs to be replaced. USERS ARE ENCOURAGED TO ACCESS EV (ELECTRONIC VERSION) OF THIS, PLANHTTP://GEZELMANPE.COM/GENERIC/0223S.AS_HELICOL_FL.PDF, ACTIVE HYPERLINKS ON EV PROVIDE EASY ACCESS TO INFORMATION. THE SPH COLLECTORS SHALL REST DIRECTLY UPON AND SHALL BE MOUNTED PARALLEL WITH THE ROOF, 4.HELIOCOL SPH COLLECTORS ARE UNIQUE. FOAM SET METHOD AVOIDS ANY PENETRATION OF THE ROOF COVERING BENEATH THE TILE. 3. I reached out to the service department asking to having someone come and check it to ensure it was installed correctly, but no one answers the phone and messages go unreturned. WHAAT is going on with this CO? All rights reserved. Unhappy I have asked them to fix that since day one and they have not. Anyway, put in a different rod and seems to be fine.Told me to service every 4-5 years. Five years ago all sort of green material coming through my faucets, shower heads ruined and all had to be replaced. When they replace the tank, I am informed that my Heliodyne controller is bad, but they have one on the truck, which they can replace it with. BUYER BEWARE!!! If they can't fix your unit, there is no refund. you have to wait weeks or more for repairs and then they want to charge you. There continues to be small leaks in the pump area but I have given up on this getting resolved. TWO EACH FOR UPPER & LOWER HEADERS IS ADEQUATE FOR WIND CONDITIONS THRU VULT 160-MPH, EXPOSURE _ D, RISK CATEGORY II. He tells me he will have Bruno call me or at least he will give him my message. Now a valve is leaking and needs to be replaced and they need to order one. They were backed up so an appointment was scheduled a couple of weeks out, not a problem as only issue was I needed to empty a 5 gallon bucket every couple of days. I was later told they should not have sold me the water heater solar, as I was on gas and the backup for their system is This will be in parts in Twitter due to limited number of characters.
THEIR FSEC. We are missing the bi pass pipe for the winter. On May 1st I texted my point of contact about another leak. | Scottsdale, Arizona Is this Heliocol.. they say Yesss.! LISTINGS AND RATINGS MAY BE VIEWED ONLINE AT: HTTP://WWW.FSEC.UCF.EDU/EN/INDUSTRY/TESTING/STCOLLECTORS/POOL_RATINGS/INDEX.HTM, ALL AFFIDAVITS, DESIGNS, OPINIONS, CALCULATIONS & OTHER ENGINEERING SERVICES PROVIDED BY ALLEN GEZELMAN PE AND HIS, ASSOCIATES ON ANY AND ALL PROJECTS ARE SUBJECT TO THE PROVISIONS OF EJCDC C-700 (ENGINEERS JOINT CONSTRUCTION, DOCUMENT COMMITTEE - STANDARD GENERAL CONDITIONS OF THE CONSTRUCTION CONTRACT) CURRENT AT THE TIME. I spoke with someone on the phone and got an appointment day of June 16th at 5 pm to have someone come out to my house in Surprise and give me a bid for a pool heating system. Over time the small tubes spring leaks. 1992. Well now you are wrong. Not even a phone call to say why.nothing. It has now been 3 months and I have no working solar water heater. 7. Then a couple of business days later.. Don't use this company! When the technician arrived, he had been told to confirm the leak and then go pick up the tank. If I could give this company a negative rating I would. Years ago Heliocol put solar hot water and pool solar on the roof. The review site was favorable and do to the universal excuse, COVID, we chose them as we trusted good Ole Rusty! They call the night before and confirm the appointment and then their scheduler calls the morning of and says sorry we will not be there today.
When calling you go to Phoenix. I have given the ample time to respond and been very polite in all interactions. THE TILES AT EACH ANCHOR POINT SHALL BE, BONDED TO ROOF COVERING WITH A SOLID FSM (FOAM SET METHOD) BED OF DOW TILE BOND, HTTP://BUILDING.DOW.COM/NA/EN/PRODUCTS/ADHESIVES/TILEBOND.HTM, 9. THERE SHALL BE NO TILT-UP. To claim your profile register your company in SolarReviews. Installing solar since 11. She never called, I called and left another message and still did not have the courtesy of calling me back. Each time I would call for a repair it would take two to three weeks for them to come out. PGW Called the day before, some man put me on hold multiple times but assured me I have an appointment and I would get a call before the end of the day telling me the "window" for the next days appointment time. If you want to go with this company, ASK every question you can think of before you give them one cent. | Vail, Arizona LIVE OAK AND OTHER MASSIVE TREES WHICH RESIST THE WIND ARE UPROOTED. HELIOCOL SPH, COLLECTORS ARE COMPOSED OF NUMEROUS PARALLEL INDIVIDUAL SOLAR COLLECTION WATER TUBES WHICH ARE OVER-MOLDED INTO AN, UPPER AND LOWER HEADER. Big expense I paid. Bet you thought this was the end, right? THESE DRAWINGS AND ENGINEERING ESTABLISH THE INSTALLATION REQUIREMENTS FOR HELIOCOL SOLAR POOL HEATING EQUIPMENT IN, ROOF PRESSURE ZONES 1 & 2 (PZ1 & PZ2) ON BUILDINGS IN FLORIDA 30 FEET OR LESS IN HEIGHT AND AT ROOF ANGLES FROM FLAT UP TO 45. Stupid of Heliocol, now they lost all that money which I gladly paid when they did come out. | Green Valley, Arizona If you are considering a solar water heater, find out who services them in this area. Boy was I wrong!
I had sent several photos and it was obvious the water tank was leaking. What are the pros and cons of solar energy. THERE ARE METHODOLOGIES EXPLAINED ON THIS PLAN AND IN THE OEM INSTALLATION MANUAL FOR ALL TYPICAL ROOF COVERINGS. Jim K I purchased a solar water heater, manufactured by Heliodyne a little over 5 years ago. The installers hooked up the system backwards and back flushed into the pool. CONTRACTORS, INSPECTORS, AHJS AND OTHERS HAVING QUESTIONS MAY CONTACT ENGINEER DIRECTLY - OFFICE: 813 909 1956, E-MAIL: WIND LOAD- MATERIALS & METHODS SPECIFIED BY THIS, DESIGN ADEQUATE THRU VULT 200_MPH EXPOSURE D, EACH COLLECTOR SHALL BE CLAMPED @ 4 - PLACES, VOID WITHOUT RAISED OR ELECTRONIC SEAL, MAY NOT, BE USED FOR PLANS ON FILE, EVERY PERMIT PULLED, REQUIRES A SEALED ELECTRONIC PLAN OR SEALED, MIRROR IMAGE PLUMBING LAYOUT ALLOWED FEED & RETURN @ OPPOSITE DIAGONAL CORNERS, HTTP://WWW.GEZELMANPE.COM/GENERIC/0223S.AS_HELICOL_FL.PDF, SOLAR POOL HEATING COLLECTORS ARE REQUIRED TO BE TESTED, CERTIFIED AND LISTED BY THE, FLORIDA SOLAR ENERGY CENTER. What a joke it turned out to be. They don't tell you that the service people come from Tempe AZ, so every time you need them it is a $150 charge, just to start. When asked about this item the "technician" at the other end of the phone call had no idea what we were talking about. DEGREES. It is now time for the second 5 year service. Approximately 10 years ago I purchased the solar water heater from Heliocoil. On Monday May 3rd I called and requested a service visit. Since the water tank was part of the original system, I contacted Heliodyne and was told that Heliocol West was their service provider for the Phoenix area. REFER TO OEM MANUAL. BT-ChulaVista I'm sure Bruno isn't selling, or maintaining Heliocol Green Energy Solar Hot water heaters for homes. HELIOCOL COLLECTORS ARE CLAMPED TO THE RESPECTIVE ROOF WITH OEM "GATOR CLAMPS". Having trouble? Click here to log into Brent "Disapointed" Muhlenberg MATERIALS WITHOUT PRIOR APPROVAL OF ENGINEER THRU OEM. It was very professional, the solar consultant Ray Contractor was very informative. When the heater system is on it pumps sand into the pool. How are these people in business.
He confirmed the leak and then called to say Helicol had never ordered a replacement! So called them, didn't get through to anyone.
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