Hey Teresa!We are so sorry that you were not satisfied with your purchase. She has traveled all over the world and Australia and Turkey are next on her list. Congrats to you!! I purchased a dress (a month in advance due to reviews), of course, it fit funky absolutely huge on top where the V-neck of the dress hit my waist! We understand the different stages of life a woman goes through. This place is s scam! So happy everything was solved! It was of horrible quality material, and the fit was terrible. On top of that I bought them for a specific purpose that I will not be able to use them for now and they dont offer refunds. :). They sent me links to tracking and were very helpful and calming.

10/10 recommend!! They told me that they were sorry that it took some time and that we experienced delays, but that the parcels were on their way, looking at the tracking. We're so sorry that you had to deal with that inconvenience, but we're so glad that you reached out and that we were able to help you get a new dress that you love! !. ,04f4 ~kxalu4fE12q:!! We appreciate your feedback about our email responses and will take it into consideration moving forward. Ordered 2 dresses they delivered one. Thank you!

We sent your international order out in two packages, and unfortunately it appears that one package has been experiencing carrier delays in transit.

I ordered the Olivia Maxi Dress for a wedding in September.The dress is bump friendly and although there is a really clear sizing guide on the website I was between 2 sizes and also 15 weeks pregnant (will be 28 weeks at the wedding). We provide all the information necessary for customers to make informed decisions for full customer review and transparency. On top of that Im likely going to be scrambling last minute to find something.All in all I think its just too much of a hassle for international customers, even those in Canada. We publish our store policies on our website for customer viewing and transparency.

Must-Have Turquoise Rings From Carroll Spur Co. 2022 COWGIRL Magazine/Modern West Media, Inc. | COWGIRL is a registered trademark of Modern West Media, Inc. All rights reserved.. Cuteness Alert! Our family name is Scandinavian and designing clothes is in our blood! We apologize for the inconvenience.

I left a review and noticed they screen reviews and never posted my feedback even though it was not mean or harsh. Never received the second dress for $75 even though I paid for shipping insurance on both.They refused to refund my money or ship dress! Hey Aubry! Thank you so much for posting a review! Together we started Baltic Born because we were looking for pieces that we felt comfortable in through all the different stages of our lives as women without breaking the bank. She lives for Diet Dr. Pepper and has a major sweat tooth! Here at Baltic Born, we work with vendors and manufacturers here in America as well as overseas. Reviews must undergo a screening process to check for inappropriate or spam-related content, and we are currently working to catch up on this screening process. In CHINA. I'm honestly near tears just writing this with how over-the-barrel I feel about this whole situation, and at this point I know I'll receive no further help. Love Baltic born!!

Gives a new meaning to bold and beautiful!

The Varia and the Zaire are favorites for sure so we're so happy that you love them as much as we do! We have a very personal relationship with all of our manufacturers and know that all of our products are made ethically and to a high standard!

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I would be satisfied with that answer and trust them if I hadnt already gotten my last parcel.When the girls tried it on, they were PERFECT! Hi Kelly. Awful. First off, their clothes are sub-standard quality.

I ordered 3 dresses last year and I returned all of them due to the miserable quality. Please reach out and let's see what other information we can collect for you! Even with this policy in place, we still receive hundreds of damaged returns we cannot resell. The lady literally told me as an option of what to do with it was to throw it away. What a complete JOKE. But apparently that means if you buy it your stuck with it and they will give you terrible customer service in return. We are always so happy to help so we're happy that you reached out!

She is the favorite aunt in the family. -Baltic Born. I would think its hard to depict the exact colour of the dress since its velour..!Maid of Hounor dress: Tatiana Velvet One Shoulder Maxi Dress | EmeraldBridesmaid dress: Andi Ribbed Velvet Wrap DressWould totally buy from Baltic Brn again. It also took me numerous tries just to get the order to go through on their website. I suggest having the customer sign a disclosure prior to checkout since this is *not* the norm for fast fashion returns. Hey there! We are so sorry to hear that your initial purchase didn't work out and that you do not agree with our policies. The second suit I bought was the tulum one piece in black. We apologize that you were not happy with the quality of these swimsuits--please reach out to our team via email if you feel that your situation warrants further investigation! My fianc ordered me a dress. I ordered two dresses from this site for the first time for a baby shower and my maternity photos. But we are so happy that you reached out and that we could help calm those pre-wedding nerves! Jta+Dg 7dROocb ~46Z09,@yy8mZ/g@kI'O=wuq

RG0`nEI7 -O]Y6. The lady emailing is most UNhelpful and absolutely refuses to do anything about it. No, per the pictures it was not to fit this way. ucTHd|ra(5a1S6n We reached out to you via email on Tuesday June 14th regarding your situation, please check your email and give us a response! Hey there! She loves exercising and cooking, being outdoors and cant wait to escape the cold when winter comes! I feel tricked, and I'm so disappointed that this company does not meet quality standards in its products or customer service. Oh no, it sounds like there was some misunderstanding here.

I kept it professional just honest that the scalloped edge was uncomfortable. :). b0pzT}_^F7o~}?OF8f?"0E }_B-JC ]e2I|`DF#Q~\UHZax}4*"#xq, /?>)_WVsL#:LH^2M4{k}_CtW&@6l&yG-< DO NOT ORDER FROM HERE!! All information regarding these processes can be found on our official shipping page. I purchased the Varia midi dress in camel and Zaire off the shoulder maxi dress in black. Please dont hesitate to reach out as our customer service team would be happy to help you find recommendations to use your store credit on that you will love! They use the cheapest materials and their shoulders are just saggy. She lived in Denmark for a year and half and speaks fluent Danish. Upon my return, I found it was store credit only. Think I've been scammed. I wondered how many people have had this experience and are more research it seems like this is the norm. I purchased the Fiji Scalloped one piece in Fuschia and the scalloped edge was so scratchy and uncomfortable that I went through the awful return process for credit (less shipping) because it was unwearable. M)*d(+`+Cb ?LM+ + M1'p |RB5Il1~ eb Riv{88E[@FpIFYT{n`/K9]P=]K^!7&xjAj\,7+4Y15Mj.18G!=V,+[FqB18qRxZY Eg od9c?TJ/D"6qfq>a`np/QmdrOuV77CHZykSC|[d[TgpXQ?;|E^ZM9:|E6Ct}6!A8DP`1=0;xy`82BE'g%;3>?! By placing an order with us, you agree to all policies and procedures of Baltic Born.

Our Shipping Warranty includes regulations regarding communication timeframes, and unfortunately you are now far outside of the timeframe to be compensated. Ordered on May 24 and have received one of several dresses I ordered.

We appreciate your patience and can assure you that we will help you receive compensation in the event that this package does end up meeting the threshold to be considered lost. Do not order from this place!They kept coming up in my ads online so I decided to give it a try and buy a dress. We are so sorry that your order is taking so long to deliver. We know this is frustrating, however we dont have control over shipping processes, regulations, or customs policies, especially with international orders which is why we changed our international shipping guidelines to be more customer friendly, but we are sorry that this was not the instance when you placed your order. While I understand that Baltic Born cant control what happens after they ship, Ive never had such a long wait for customs and Ive ordered from the US plenty of times. It must be a regular problem as they have a 8 week policy before a package is lost- because (I quote) "the packages tend to turn up". Hi there! It unfortunately did not fit me or suit me well at all. Congrats on your sweet little babe, we are so incredibly happy for you!! Which my fianc (and I) thought meant the finale sale and lowest price it will go to. Imagine your 'worst case scenario' and then set that as your expectation for what you'll receive from Baltic Born. Weve taken the guesswork out of styling for you and we make sure that everything you buy from Baltic Born leaves you feeling beautiful, confident and comfortable! Hi Kathleen, we're so sorry to hear that you missed our return policy! After a week of the shipping status being "Held in customs" in China, I asked if we could get started with a return, or at what point they would consider the item gone for good. My experience honestly sucked beyond belief. I purchased a couple of Baltic Born dresses as a part of a larger haul from multiple stores for a close friend's wedding. Baltic Born went above and beyond and let me keep the dress to donate to womens shelter once cleaned from the pet hair and are sending me a replacement for a different dress that offered my size! Here are 8 tips for writing great reviews. 90 days after the last shipment update was the response. Thank you so much Chelsey! Please let us know if there's anything else that we can assist you with!

Unfortunately I only received a gift card instead of my money back. Dating back to the 1800s, our ancestors worked as tailors for the Danish king. Hey there! To use the credit and to release my hold from Baltic Born, I purchased a product costing $76.98. Our return policy is a blanket policy that we are within our rights to instate as a retail company due to past issues with unsustainable damaged returns, and it is published in multiple places on the website (including on all product pages).

Our customer service reps are always here to provide additional insight into reasoning for our store policies, how to use your store credit or what to use it toward, etc, so please let us know if there's anything we can help you with! We apologize on behalf of the shipping carrier for any delays that your package may be experiencing. So I immediately contacted costumer service about it.

I had a damaged dress shipped to me that had pet hair all over it (with a normal shipping time frame) that also didnt fit. I didnt need customer service, but they responded to my Instagram tag very quickly so I imagine they have great customer service!I wore the dress to my bridal shower and literally 20 out of 20 of the guests asked where it was from.Baltic Born is my new favorite store and Im shouting it from the rooftops! She is the musically talented one of the family and the business brains behind Baltic Born. A bit tight with the shipping times noted for shipping to Canada, but I really loved the images of how the dress looked, and took the chance. Meet the Liljenquist sisters: Allison, Angela and Marianne. We understand that our return policy may not be common to other online retailers that you shop with, but we expect our customers to inform themselves before making a purchase with us. I packaged them up for a return, only to find out that the return policy is store credit only. I tried on the Baltic Born dresses once, and I was unimpressed by the quality and fit.

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Ordered a dress several weeks ago, even payed extra for quick delivery and still havent recieved it. e6)EIgf"{lf||U7$8GzR'F5'_)F]TH_rGetd|lF hV23dp",5g;p~Y7U?K I cant believe how bad they fit and how careless their styles are. The 3 owners of Baltic Born as well as our design team spend countless hours daily trying to curate the most trending items in a variety of styles, textures, and sizing to help EVERY woman feel beautiful in our dresses! Will definitely be shopping here after my pregnancy as well! For some people, this might not be a big expense, but for me, moneys tight and this was a splurge. Ive been scouring the site for something else to not lose my money for nothing but everything now looks cheap and poorly made/fitting having seen a product in person. I am in the UK and ordered the dress on the 13th June and it arrived on the 23rd June - just 10 days later!I will 100% recommend Baltic Born and will be ordering from them again. And for department store prices! Each policy that we have instated here at Baltic Born is an important part of online purchases; as such, we hope and expect that our customers are seeking them out and responsibly reviewing them in advance. If your package reaches the official threshold to be considered lost, or in the event that it is stolen/damaged in transit, we can definitely cover you.

Completely out of our control though, so try reaching out to the shipping company!" I was not aware that they would send the package in two parcels, so I got a bit worried for the last dress to arrive, since the parcel only had two dresses when I picked it up. but when my dress finally did arrive, and I reached out immediately to start the return process, I was told that they uphold a firm policy of returning for in store credit only.

Congrats to you sweet momma!

Need some comfy clothes, too? Because of the nature of the majority of the items we sell, that being occasion wear, we offer store credit only for our returns. We apologize if the emoji came off as condescending as that was certainly not our intention.

We had to wait a while for shipping, but thats because we live in Norway.

She was looking for a particular color scheme, and I wanted to try on a few options. We appreciate customer patience and understanding regarding shipping circumstances that are out of our control.We also understand that you may not be familiar with store credit only return policies, but this policy is not uncommon for smaller boutiques and businesses such as ourselves (especially within the occasion-wear industry). There are so many other companies out there which have a way way better quality for the same price. We are so happy that you loved your dresses and that we could be a part of your special celebration!

I needed a size up, but the style wasnt offered in it.However I found a similar one that did at a different cost. They handled the situation poorly and refuse to help out an unhappy customer that just wanted a pretty dress. I received absolutely no understanding or help, and was told to follow one of the many links on their site to process my return, and received a kissing wink emoji as a signature, which ultimately felt condescending, smug and like an acknowledgement that they had my money now, and didn't really care what happened next.

COWGIRL inspires the Modern Western Lifestyle. I buy from boutique style shops all the time.). I'm kinda shocked to see so many negative reviews here to be honest!

Shipping time was fast and their products are the cutest. I had to buy a different dress for the event, but had justified it with "Well, at least I can return it right away to recoup the losses." We provide all the information necessary for customers to make informed decisions, so we hope you can understand our need to stay firm in our polcies.

We are so terribly sorry to hear that you feel you've been scammed; we never want our customers to feel that way!

Great quality dresses and beautiful fit! Please let us know if we can help guide you in the direction of a dress that will work better for you than this one that you tried out! We can assure you that our team is willing to help compensate you through our Baltic Born Shipping Warranty that you purchased with your order, but we do have set timeframes within which this warranty operates.

My friends and I have ordered from Baltic Born multiple times and have experienced nothing but great quality dresses!

And who better to do this than three sisters that are all working women, even moms and wives, just like the rest of us? Thank you so much for taking the time to leave us a review!

She said it was a final sale product. ;1{~~gotT2 ]/$K_8m2(K0~*!2?2u ; etiZbC;~{ q -^x)i1+O t[#"McJ1pB{~fpxE}~:t WZ+ )[1Nycf Hey there!

Congrats on baby! If youre from the States go for it but otherwise I wouldnt recommend. I hope some future customers see this. Theyre are so beautiful!

:), Hi Jassmine, thank you for your review! They really didnt put any thought into the cuts and materials at all.

I immediately reached out to customer service for information and hoping they'd have some type of solution (potentially mail another dress to me and ask me to return the one that went to China when it arrived? My fault for not reading the info when purchasing or I never would have bought the dress in the first place. Our grandpa owned his own mens clothing store so the birth of Baltic Born was just a matter of time! I left a one star review on the dress and it conveniently is missing from the website, instead they make it look like that dress has 5 stars. When I emailed back requesting refund, they sent back a note stating they have problems with people sending back clothes that have been damaged so this is now their policy, along with some BS about his they firmly believe people who didnt like what they bought can find something else they like, and saying that this is the market norm to do store credit only (ha!). I got so many compliments on both and the quality of the dresses was excellent. Thanks for your review, Katrina! When I came home and checked my mail I saw that they had responded very quickly to my request. Baltic Born is creating bold and beautiful clothing for all the stages of life a woman may go through. 3 sisters, 1 goal Helping women feel empowered, confident & beautiful at every stage of life Allison, Angela & Marianne. We also apologize about the delays with your order and do not know why it was sent to China at all.

She and her husband have been married for almost 10 years! We see that you've been in contact with one of our reps about your Baltic Born Shipping Warranty that you purchased with the order, including its timeframe and when it kicks in to cover this package.



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