Go to amazon.com and it is quite obvious. WHY? Yes, this is where the Oreck shines in my experience. You need an ozonator. Spray Oreck Assail-a-Cell cleaner between each Cell Plate and cover each surface. It's been almost a month. oreck Unplug the air purifier and lay it on its side with the hinged cover on top. CAUTION: DO NOT RECOMMEND ORECK PRODUCTS! They could.

One thing I noticed was they need to be stretched tightly or they will arc if they sag or have bends in them from working with them. When it is working, it is great. Now I cleaned and dryer it for 12 hours. It just cycles on & off. She was more active and even looked better. Date on unit is 10300, SN AIR12GUW122735 & it has been used almost 24/7 since. Take the screen and the big yellow filter out and wash them. I'm not sure if it's to safely ground the tube or more to hold it in place, either way there's quite a lot of it. XL purifier - I purchased two of these units from the TV ad Global Shop, 4 years ago and one still works and the other just died yesterday. I never receive any calls from Oreck. Then was dumb enough to purchase another one from QVC That quit after 5 months they are only used at night as a fan and white noise machine! That's your number 1 problem, use some Emery cloth or sandpaper, nail file or scrape it with a knife. Only down-time is during cleaning. Thanks for submitting a quote request. I picked up a small ozonator for around $66 on amazon.com called "A2Z Ozone Aqua 6 Multi Purpose Ozone Generator." We offer standard & second-day shipping service. Use manuals file type: PDF. I can't tolerate the spray cleaner product. However, I don't want to take the unit in for repair every 2-3 months. This should be prohibited. Just remember to clean the Filters and Truman Cell as recommended. Just hang a bug zapper in your living room Truman Cell Failed After One Month - but gets fixed, 5 years is not bad at all though for the price. 4.

It's more like some weird chemical smell. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Oreck is just another (?). Sorry this is long but without a good explanation of what lead me to this, you would probably think I was working for them, which is not the case, I actually have another used, but newer model with a new problem and came here to see if I'm the only one that has a Truman Cell that's stuck inside and cannot be removed?! Thoroughly rinse the Pre-Filter and let it air dry before placing it back in the Cabinet. I took the cell apart and inspected what was going on with this thing. It will only collect so much dirt before it becomes ineffective, thorough cleaning every 2 weeks is required!

BUT over a month ago it stopped running. I'd say 1 month and they lose their ability to catch dust. That's partially true, the actual metal is Aluminum but the aluminum never actually is exposed to the contents or even to the atmosphere at all.

The reset button on the plug will not reset. Purchased ORECK Dual Air Purifier at about $400.00 as I desired one which would clear a large room. Truman Cell air purifier with double the performance. I checked our credit card bill and nothing has been adjusted.

Any loss of contact will cause a fault and trigger the light. Electrically unsafe junkAbsolute garbage and was lied to by the "lady" on the phone. I found that the way the cell is made, they have used small cuts in the ends where the wires are held in place as the span across each plate, those cuts are then pushed back flat and this holds the wires in place. I got a broken POS. Remove the Truman Cell by pulling up on the handle (located across the top), lifting it straight up and out. For more information about reviews on ConsumerAffairs.com please visit our They never ever worked on my device. Unsubscribe at any time. If you let it go until that light comes on you'll probably never get it to work properly again. After running a garden hose on the cell with no luck and still had dirt covering them I grabbed a stiff brush and started to scrub on it till I saw metal shine through, I broke most debris loose and after some scrubbing bubbles bathroom cleaner I saw the bare metal plates clean as new! 6. Item could not be added to cart. I bought this 3 years ago - was pregnant - for clean air for my baby. Thoroughly rinse the Truman Cell with clean water. Information here about why a quote is necessary for a specific quantity of Oreck Commercial products. I may have been wrong but I know that the wire has to be able to resist cutting when the aluminum is set to hold it.

CLEANING: I had some challenges learning to clean it properly, but once learned, it's easy. So I left Linda a message and in the recording she mentioned that will get back to their customers in 1-2 days or a few days I'm not sure. We could even hear that her breathing sounded better. On the fourth week I called back to the repair person and was told the part now was on back order with no e.t.a. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I have to agree on one thing with the people at Oreck and in their words, "WELL SIR, NEXT TIME YOU BUY SOMETHING, DO YOUR DUE DILIGENCE." I saw a cool box fan air purifier on YouTube. Very unhappy with them. It seems to me that it's just kicking up a lot of dust. Oreck AIR12GU Proshield Plus Air Purifier - Use Manual - Use Guide PDF. 3. This profile has not been claimed by the company. When I wake up in the morning, my throat is dry. I replaced the motor and used it for a short time then I found another like new used one.

Unsubscribe easily. The Tower was fantastic for the first 2 years but then the wires started breaking, thereby not cleaning odors out of the room. That surface will no longer catch the dust once it is covered, this includes any residue left by cleaners, soap or detergents that don't rinse 100% from the surface will keep it from ever working right. It was cleaned well but obviously well used.

Slide the Pre-Filter back into the unit. You will receive an email from one of our teammates shortly. She told me the warranty had expired just a short 5 days before, and THERE WAS NOTHING SHE COULD DO SINCE THE WARRANTY IS EXPIRED. Patented Oreck technology works like a magnet, attracting and capturing dust and allergens from the air. It means that it has too much dirt in it.

I called Oreck again and spoke with someone. When I contacted them they just stated I needed to buy a new Oreck air purifier. We live in a trailer and the air quality is poor to say the least. The problem is the arduous cleaning process that is required to keep it in service. Im so angry at the price I paid for such a lemon. DOES the company simply sell just the fine wires for customers to replace?

See reviews below to learn more or submit your own review. Don't waste your money.

It is now going on six weeks or more. It's used as a braided cable that it wrapped around the tube and is secured in several places. I couldn't even see the metal plates let alone know there were wires running across the front of them. If the unit is arcing, Service problems that appear to be major can often be solved.

I had to redo a few after I had it working.

All Rights Reserved. I also noticed more dust landing on top of the machine, rather than getting sucked through and the amount of air blowing out the top exceeded the air being sucked in. QUESTIONS/SUGGESTIONS: Oreck needs to be more clear in their product descriptions: 1. Not efficient with odour elimination. Are those the same thing?

2. I asked for a return label to be sent (which has still not arrived) and I wanted a replacement machine. It will actually collect dirt onto the residue and not to the plates. I can guarantee you will be a happy shopper. Left a message and will probably just return this air purifier. Yes, when large particles enter the cell it burns them to a fine powder then it sticks to the plates. the, to keep it in service. THE REASON WE BUY THIS TYPE so we won't have to do expensive replacements. This product is useless, expensive, and a scam as far as I am concerned. I bought two Oreck XL professional air purifiers. The chat representative gave me their phone number to call. Most of the time, the products are far from performing or doing exactly what the seller claims. We bought an Oreck Pro shield xl to improve the air quality of or daughters room because of her asthma. They have reduced the dusting and truly helped so much in reducing allergens. What does it mean when the collector cell light is flashing red? I will swallow my pill. I contacted Oreck on numerous occasions, via calling their Canadian number, via chat and no one ever got back to me. I would like to obtain another in hopes of the same unit durability/life span. Even before I purchased the unit, it was obvious that since they were resorting to infomercials, the quality would be questionable, at best. They told me they can't find my model and it does not exist.

Instead I have see no change in the level of dust, how I breathe (supposed to be better), or in the level of pet dander (my friend still sneezes when she comes into my condo despite that I clean it regularly). Our content is intended to be used for general information purposes only. I contacted Oreck and the woman who spoke to me was not very helpful; she was rude. I reached out to them. I have used the air filter cleaner, but there is never anything to clean! I cant believe they are still selling these things for such a high price!!! Said it was 24x7. Said they would call back.

I spoke with someone and was told that they will do the necessary changes right away and Oreck will contact me within 1-2 business days. How does the Helios filter work, and how best to clean that? Shame on you Oreck! Worked noisily for less than a year. We ordered the Oreck Air Purifier last December 15, 2013 (via the shopping channel). Oreck products are garbage!!! Best way, get out and shop. The agreement for the payment was to pay it in installment basis for 6 months. 2 days after, I was surprised to see our credit card because they billed us for the WHOLE amount (one time payment). The problem is regular soft wire like copper is easily cut by the aluminum plates when the metal is pushed back flat. Well start sending you the news you need delivered straight to you. Its location on this page may change next time you visit. Only if I let the unit go for several months w/out cleaning do I see the amount of dirt and contaminates that the infomercial shows. It is under warranty and I took it in and after about three weeks I called the repair person and was told I would have to pay shipping on the part. Also, our area was very dusty. Good luck. I just bought Oreck XL by phone after a TV ad with 50% plus a fridge purifier. A link has directed you to this review. I DO LIKE THIS MACHINE COMPARED TO MANY OTHERS I HAVE OWNED AT a lot HIGHER PRICE!!! I found the cell has contacts on the sides that connect to wires that go to a transformer coupled with a high frequency device that resembled a part that connects a high voltage charge to the old CRT TV Tubes. You can get the same machine at Costco for a cheaper price. Also, if you want the thing really, really clean, you need to use the $15 cleaner they sell (that they conveniently left OUT of the infomercial). Within a week her symptoms improved. I WILL LEAVE THAT COMMENT FOR ALL TO TRANSLATE TO THEIR OWN OPINIONS. We took it to a local vacuum repair place and were told they could not help us and we should send it back since it was so new. Shake excess water from the Truman Cell to speed up drying time. We value your privacy. Does the Helios filter replace the Odor Absorber plus filter, or does the odor absorber filter replace the Helios filter? I bought an Oreck Truman Cell and within the first cleaning of cell I had nothing but trouble. ORECK threw unit back in box and returned it four days later with no explanation. Can't give an answer as I don't know, sorry. Also I was told that they would have to file a request to have the part shipped to the repair facility and when I asked how long that would take I was told it depended on the work load. The red light is only telling you that you have lost your connection with the current flowing through that cell. I had the whole unit replaced once already as the, I bought this unit directly from Oreck in 2011. . It's not mold (I know what that smells like). There is dust on both units and around which needs wiping all the time.

It costs less than $40, and supposedly works as well as a $800 Honeywell. The cell should be inspected and, in the Truman Cell. Rude. But that little brush is fine on the pre-filter netting. Feather came out black. I called Oreck and they reached out to store and they moved on the process. Your cart is currently empty. Not only it is good for your health but you will witness and physically look at the product you want. Now today I'm shutting the Oreck off as the ionizer could be the factor here as I have read of the dangers of ionizing in compact places as our bedroom. There is kind of a handle on the yellow filter that you pull straight up. In the last few days however, the machine just won't stay on. When I bought my 1st XL Air Purifier Ionizer, it was used previously by someone who obviously never cleaned it. On the telephone conversation, I asked if the TV ad was true and they said, "Yes, it's only $166.65 plus fridge purifier." It is rather noisy, but it's "white noise"; good to help mask city noises. I used that rewired one for years until the motor wouldn't spin on low setting any more. Quantity selected may exceed available supply. Because a good product, a time tested quality product, advertises itself. Users GuideAir Purifier for Oreck AIR12GU. So I cleaned it and had no knowledge of the cell or even bothered to look at the cell construction since it was caked with dirt and dust. What crap. Oreck - Air Purifiers. Based on what everyone is saying nowadays about the newer ones, it's really sad. I determined it to possibly be made of Stainless steel. Oreck AIR12GU | File type: PDF | Filename: Oreck AIRPCS/AIRPCB Xl Professional Air Purifier, Owner's manual - (English, French, Spanish). Now after what 6 months my purifier clicks and crackles and the reset button to dry the cell isn't working. It was cleaned well but obviously well used. prone. Would like to get another brand of purifier but the Oreck is still under warranty so can't quite justify the cost of another model. Just this morning, the parcel arrived and I checked my receipt with full price, $539.95, with no fridge purifier!!! I wasted 2/1/2 hours on the phone. If prolonged or continuous arcing occurs the Truman Cell should be cleaned. I sit the fence of my stance with Oreck these days, but I'll always be among those who remember that, at one time, Oreck was the best. After doing some checking, found if you use a feather, you can clean it and it works fine. I then looked at the old wires and under a high powered magnifying glass I scraped at them to find it was very shiny and was not magnetic. There is no charcoal filter. Make sure the cell is in place and door is shut. If you compare this against other machines that don't require a replacement filter, you'll find that this one does work the best but requires your attention and understanding of it to maintain peak performance. Do not let cold air that blows out of a box make you a believer out of you because that is all it does. Unit has not worked for several years.

QUESTION: do I really have to replace the TRUMAN CELL after such a short period of time? That was 3 years ago. But then I took a closer look and saw that there were tiny wires that ran in front of those plates. I also have asthma, but have not noticed the Oreck causing any problem it's worse without it! Produce twice the air circulation with less noise. Sign up to receive our free weekly newsletter.

PS: this is not a complaint in the sense for any personal gain but to make people aware, in fact, a good purchase and customer satisfaction should be the manufacturer's utmost responsibility. I didn't remember the complete name but I'm very sure that the first name who made the recording was "Linda". I have been running two Oreck professional air purifiers in my house for over two months, cleaned them today and there is no dust captured in filters, but the air in my house still has dust particles floating around, can be easily seen in bright sunlight. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. After explaining the same things, the person on the other line told me they will have someone look into the matter and will call me within 1-2 business days. ORECK produces faulty units. I only paid $9 for it so I'm not surprised. Reduces common household and chemical odors, such as stagnant kitchen smells and paint fumes. easily. Hands down, what kills virus, bacteria, and dust mites (not just the dust but the mites themselves) is an OZONATOR. The Truman Cell may require more frequent cleaning if arcing occurs. But to measure it to the standards by which Oreck holds it and advertises it means it's a pretty crappy device. Copyright 2022 ManualsFile.com. I own an Oreck XL Ultra vacuum which I purchased (fortunately) before they changed the design. I called Oreck and asked to have the unit replaced because they could not return my unit it a timely manner and because it has such a devastating effect on my daughters health.

I think I'll be returning these. I called both sites Canada and USA. AS OF THE REST OF YOU, GO SHOPPING. I also own one of the tabletop air purifiers and while I'm not dissatisfied with it, I can't say I'm wholly satisfied. When a hoarder moved out of our house, we did cleaning and painting, but it still stank. It's so unpleasant that I'm sleeping in the guest bedroom.

The static charge is no longer catching the dirt but the sticky residue will for a few hours to a few days. The cleaning of the Truman cell is a hassle, a huge hassle, and it means that I must go without the unit's operation up to a full day. is there suppose to be an "O" ring where the shamp Can't get the water to eject from the scrubber I h circuit. Luckily, I found a seller for $5 a bottle which is sitting in a box. But my baby got sick and was suffering for respiratory problems. This will stop the red light problems. The filters are clean yet there is a pronounced smell building up in the bedroom where I have the XL.

It's been almost 2 weeks since the last time I called Oreck and as of this writing, nobody called me, and still no adjustment in the billing. I waited for a few more days since it's Christmas season and I was thinking they might be really busy. As per my experience, not really convinced this product works (maybe in a little 2 foot square box) but hey, go spend your money and then fill out this consumer report. It was a lifesaver. We guarantee every transaction you make will be 100% secure. Pull the Pre-Filter straight up and out of the Cabinet. And this model is small and not industrial so it is not dangerous nor have dangerous output (like for instance, if you used one from a hospital). You may return your purchase within 30 days of purchase. One started blinking which Oreck replaced, had it 6 months then it started and then followed. Omg my gas $ and I was robbed 400$ for a machine that supposed to help my health. I purchased two of the air purifiers at Costco. One night I heard loud cracking sounds and noticed sparks flying from the Oreck. WE ARE VERY MUCH DISAPPOINTED with the kind of service this company had!!! It generates O3 which is oxygen with an extra molecule = O3, and that extra molecule is what makes it unstable so it seeks bacteria, virus, dust mites, odors. The warning light kept blinking so I call Oreck customer service and they advised me to clean my Truman cell for 6 hr and air dry for 24hr. It was cleaned exactly as specified by ORECK. I said, "If you know your product turned out to be bad, how dare you so cheerfully attempt to sell me another." The molds and pollens near us get quite high. I told her I wanted a refund, and I was told I would be charged a $169 restocking fee. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The Truman cell is what removes the dust and particulates and the UV-A light, oxygenator, air revitalizer cleans the air of odors.

Left it long on the ends so I could trim them easily. OR, is one of those in addition to the other?

If those fine wires break, the Truman Cell needs replaced. How do I know I can trust these reviews about Oreck?



I guess that tells it all. Copyright 2022 Consumers Unified LLC. BEWARE of Oreck. These are expensive but J U N K!!! We bought a ProShield air filter from a C. Big Box Discount Store, BECAUSE it didn't require filter replacements [just looked online -- they no longer sell them]. Really like our Oreck! I attempted to rewire the cell with common thin wire. An alternative method to clean the Truman Cell is to rinse or soak it in warm water for loose debris.

The back of the machine cracked in half (its all plastic) in May 2013 after four months only - used 1x a week, so approximately 16x. I purchased a new Oreck Air Purifier a year ago, it worked (if you can call it working) for 4 months. Have you cleaned your Truman cell yet? Stopped working completely with lights flashing. I DO believe that, since they revised the design of the vacs, the quality is not nearly as good as it used to be. Does the ProShield Plus produce Ozone, or negative ions? Well my wife's breathing has deteriorating breathing function which has gotten worse in the last 2 years. Avoid such purchasing. It was above our budget, but I have been very glad we stretched to buy it. Used to, Oreck did NOT advertise. the, I bought the "refurbished" one from Amazon Warehouse. In less than a year they quit but since I couldn't find a receipt they wouldn't do anything.humm Dyson just asked for the model number and warranted two vacuums!!! Mild liquid dish detergent in water may also be used to help break down tough dirt and residue. These purifiers are not doing their job. Commenting on one post's complaint: The person claiming to be an electrical engineer, needed to specify what the exact nature of the problem was with their unit; It would be most helpful for an Electrical engineer [the post claimed] to provide specific information on the nature of an electrical malfunction, instead of generalized ranting. I cut off the tabs and unraveled several long pieces into single stands. First, the yellow button needs to be pushed then there will be a click. Now I hear the ionizer can affect those with asthma and other respiratory issues. Reduces common household and chemical odors, such as stagnant kitchen smells and paint fumes, while patented Oreck technology works like a magnet, attracting and capturing dust and allergens from the air. Why did the C Big Box Store, stop selling this model, and never sell the replacement filters or parts?

Grime must also be gently scrubbed off the fine wires--a soft cloth used gently, will get blackened stains from the grime on the wires. Right now, I've had to shut it off, while we gather more information. Close the Top Cover securely.

No matter how many weeks I run it at a time, there is never anything that comes off the air filter when I use the Oreck air filter cleaner. I contacted Oreck for repair. If it does, is that harmful to breath?

Do not trust this company ever again!!! One must tip it up on its wheels to move it forward and then pull it backward (very awkward). The machine is not operator friendly.

One of our new housemates says it smells like it makes Ozone; she's afraid of breathing that, for fear of making her asthma worse. 80% of them were now broken either completely broken off or were hanging on 1 end or on the middle post. Not fair. It just switched itself off and will not power back on. How we use it: We all very much like that it doesn't cost for expensive filter replacements every month or few. I was informed by a physician that Oreck releases ozones harmful to human lungs. Unsubscribe easily. Last time I was in the Oreck store (from where I purchased the unit), the same sales lady told me they decided that my model's features turned out to be not so good, proceeded to show me the next newer model and tried to sell me not one, but two of them. The wires were replaced under warranty but now, within 3 months, two of the four wires are again broken and odors are present. Sometimes I use canned air between times if there's a lot of dust, and still do the monthly soapy water cleaning. I wasn't sure where to find Stainless wires especially that thin, but I did, it's a major part in old CRT monitors. I don't know what's worse, the quality of the products these days, or that Oreck really takes their customers for granted and thinks them stupid. Make sure those contacts on the sides are clean! ConsumerAffairs is not a government agency. I would not waste money trying fix this product because I think I have wasted enough already on the snake oil salesman. Couple months passed and finally got my purifier back and store blamed me for damages may I add. Purchased this from Toronto shopping Channel in December 2013. I purchased the air filter hoping to remove much of the dust and pet dander that the Oreck ad said would happen. Few days have passed, AGAIN, NOBODY CARE to call. All other servicing should be done by an Oreck authorized, Asolidredlightisa30daycleaning, Ablinkingredindicatesthepowersupply, CleantheTrumanCellandmakesureitis, Copyright 2020 Inmar-OIQ, LLC All Rights Reserved.

Customer care available 9am - 6pm Monday through Friday. I found this online. Positive experience with this product! Noisy, unless it's in the lowest speed. If that cell is not cleaned every 2 weeks, you will not be doing anything but moving air around. URL to register the product doesn't exist. So I dropped it off to at a store and a month passed and they never called me. Did that, same problem. PIECE OF PLASTIC JUNK!!! We had a fire in the kitchen with the electrical receptacle for the stove. I used an entire fire extinguisher and the smell and smoke filled the house. I depend on the unit. I've had this purifier for 4 months now and was working great. Thoroughly rinse the Truman Cell with clean water. Oreck XL air purifier - I have 4 units strategically placed. My unit has stopped removing the odors in the home. It helps in the room it's in, and helps, to a lesser degree in other rooms in the new place, an open-flow house. I continued to pursue with it. Then 2014 came, no calls, no adjustment in the bill, nothing! IF ANYONE CAN Answer this I would be most grateful. All rights reserved.

OZONE??? It's easily removed and will show a clean surface for a while but will need regular cleaning, just like the cells, it makes no difference how much air passes over the plates, they will create a coating of oxidation from just sitting there. That was a week ago. Definitely not worth the money. By the way, only had them for 3 months. I contacted them right away. FAQ. I just want a brand new undamaged non-defective purifier. Very difficult to reach ORECK, so at own expense, $33.00 shipping, I returned unit to ORECK asking for repair or replacement. Worthless unit. Luckily qvc is awesome for returns and I was able to send it back. The actual URL, listed at the bottom of their website, lets you fill the form and at the end it will give an error and won't submit. Most importantly, when you call for explanations, the same Linda or Rebecca answer the phones and frankly they could not care less. I am saving and sparing anyone else the troubles. Well, it's not 24x7. The reset button is ready to press, starting the machine. The Truman Cell actually attracts dust to it and it's filtering system works quite well. I was robbed 400. I have a dog that sheds a lot, and thought it might cut down on the dander, dust, and maybe some of the hairs that are left behind. Do not use heated or compressed air as part of the drying process. Perfect for medium rooms such as kitchens, dens and large bedrooms. If they were switched off, you will not get the same odors removal.

I purchased the Power Scrubber to be used on our stone tile floors in Jan. 2013 for $450. The little brush that comes with the unit is useless to help clean the Truman cell, and barely gets into the cells on the Helios filter; that little brush can potentially damage the fine wires on the Truman Cell. I have been reading the reviews where the Oreck Air Purifier doesn't help with mold, smells, dust or people's allergies or respiration problems. Place in sink, bathtub or other location where cleaner can cover every surface. Fat chance of that. Sometimes a full soapy water cleaning; sometimes must resort to canned air to blow it out. Long time Oreck vac owners would agree, there was no better vacuum to be had.

Can I say how happy we were with the outcome. The booklet mentions negative ions --is that the same as ozone? Then it will start snapping louder and more frequently. The problem is not the Oreck, the problem is that you are seeking the cure for these issues using the wrong PRODUCT. This product is not purchasable on oreck.com, Up to $120 off our Elevate upright vacuums, Free standard shipping on orders over $99. Returned Truman cell to machine and after 5 minutes the red light comes on and won't go off. Unknown to many consumers, when purchasing on any shoppers channel on TV, you are actually paying top end price.

We value your privacy. I got a broken POS.

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