They sent a technician who proceeded to push the stuffing back inside the sofas and said it's okay now. My wife told the delivery team that she would move the old frame to the curb herself. I wanted to replace both pieces but they said the technician said it's not. As of today it's still broke. Featuring 2 cup holders, reclining seats with a push of a button! He could care less!!! We had some difficulty during the pandemic as did a lot of other people and Bob's Discount Furniture and Acceptance Now did not event take the time to listen or try to work out another payment plan. June came, delivery pushed to July. I call them back, email, and have service guy to come out to show him what I was sent was totally wrong. He drove off on me. My family member had a similar experience with a mattress set, so this appears to be a trend with Bob's. A bed that when it arrived was already damaged. Well start sending you the news you need delivered straight to you. Believe me when I tell you, 3 out of 12 items did not have any issues. This was over a course of 6 months. We encountered some financial difficulties and money was extremely tight. In March 2020, my sofa set and love seat fabric started ripping off again from different places. Bob's is a total scam, I believe they are doing this purposely so I give up and they dont have to send the part I need. The store also told me that my warranty was still valid for five years. Then I called the store, and they told me that they didnt have that model in their stock, so they gave me some money to repair it from the outside. Unsubscribe easily. I'm not available the days they offered and now have lost wages as a result of their error. And a little chair, which is also damaged. I even had pictures of what it looked like before the technician stuffed the padding back in but they said they didn't need them. I would give them a zero if possible. This representative was going to follow the same procedure as the previous representative. Instead, on 8/11, I got a delivery receipt. Once I got the table it appeared to be fine, but over two months developed a white stain on the tabletop. I filed a claim through Bobs Goof and my claim was denied because the damages were not due to an accident. We were told it would be about 30 days out. They were trying to deliver the Broken or missing pieces. The updated delivery date is THE END OF SEPTEMBER??? Since our purchase for all our furniture, we've been given a specific month that we would receive our merchandise. Of course, in the beginning all of the stores were closed. The entire delivery service at Bob's including the supervisors should be FIRED and replaced with professional responsible people. Featuring 2 cup holders, reclining seats with a push of a button! But it was after I got the furniture that I realized I made a big mistake..SO where do I begin. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. All lies. I spoke with a supervisor on 6/19/21 who stated I would be receiving a new tabletop but could not place the order because the table was on back order and to call after July 1st. Insanity!!! When I was buying the furniture, I was assured that everything is covered, but when I called, nobody stood behind their company and product. So okay there was miscommunication at time of purchase. They seem to not care at all. They are now sending a 3rd technician (I'm sure with some more WD40 which they think is a solution) to troubleshoot it. Our salesman was "Just Paul" who suggested we go with a low profile foundation, even though the the bed displayed had a full size foundation; we trusted his advice and of course it was the wrong fit for the style of bed and it looked awful; so then the mishaps began; I called and requested the right size foundation be delivered; spoke with a Larry from "Customer Care" who informed me that they would waive the original delivery fee of $239.99 and he scheduled a delivery date for the correct foundation; so they show up a week later to pick up the wrong size foundation BUT didn't have a new foundation to delivery. I would NEVER recommend purchasing anything from Bob's Furniture and have advised my family and friends to never purchase from them. That was a lie. Beyond aggravating! Multiple times we were told it would be delivered in May, even after I received the receipt. I get email confirming but you think everything is all good right? Furniture to resolve the issue. By purchasing this item, youre contributing to a more sustainable future. When they delivered my bed, 4 months after it was promised, the delivery team, built it wrong, took it apart, rebuilt it and had a left over slat which they told me was "not necessary" along with a draw that wouldn't open or close. Copyright 2022 Consumers Unified LLC. The best part was that "Customer Care" kept saying that when the furniture was ALL delivered, they would recompense us $100 for each mishap; so finally the furniture is all delivered (with the exception of the wrong foundation which is still against the wall in the bedroom since they've yet to pick up) and NOW they informed us that all they can do to compensate is give us a $100 credit to use at Bob's; the absurdity of all this is truly surreal ALL I am asking for is a $239.99 delivery fee be waived as a courtesy to compensate for ALL the headaches, miscommunications and two trips I had to make to Virginia to accept the deliveries for my son, all were caused by errors on their part.

I'm being forced to contact my credit card provider to place a dispute on these charges. After 8 months our furniture was finally being delivered on August 10. 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FAQ. This is ridiculous, totally unacceptable. RELAXIXI Wingback Recliner Armchair, Massage Heated Recliner Chair with Remote Control, Accent Tufted Push Back Recliner (Blue), MUUEGM Futon Sofa Bed,Convertible Sleeper Sofa,Ergonomic Foldable Couches for Living Room,Adjustable Backrest Armrests Memory Foam Sofa Bed for Compact Living Space,Dorm,Removable Metal Legs-Gray, Casa Andrea Milano Modern Sectional Sofa L Shaped Velvet Couch, with Extra Wide Chaise Lounge and Gold Legs, Large, Navy, HOMHUM Massage Mid-Century Modern Recliner, Small Fabric Push Back Chair Set of 2, Accent Single Sofas w/Two Side Pockets and Remote Control for Living Room, Bedroom and Office, Blue, Sectional Sofa Living Room Couches Modular Sectional Furniture Sets 6 Seater L Shape Fabric Couch Set - Dark Grey. This last time, we did as we always did and this was at the end of 2019. Please don't not buy any items from the company. We have purchased furniture from Bob's Discount Furniture over the past 7 years. After a few weeks, I was able to connect to customer service and the representative told me that they were still reviewing my case, and he again created a new case number.

The financing lady had a problem. We are a very dissatisfied customer and wont return! We will not use Bob's again. Once they have your money youre nothing to them after that, just an annoyance. Today, August 2nd, I received a text and an email confirming a delivery date of 8/7/21. The price you see is the price you pay.

I call warranty company but Im told its still under Bob's warranty and I would have to call them for part. Very disappointed in their lack of good customer service. This product can be controlled with your voice through Alexa-enabled devices such as Amazon Echo and Amazon Tap. We used this method 5 times. Without taking into account all the inconveniences caused. I bought Curio-DMN100CO-ESPRESSO SONOMA from Bob's furniture, Bob's White Glove Delivery and received the product on July 07, 2021. Waived his hand in my face as to dismiss me.

You have been warned. April came, same story, pushed to June. No answer at the number we would call; so I tried the main store number and was told the Acceptance Now people were not back yet and we would have to wait until they returned. Yesterday which was the day after I called the Customer Service number and could not reach Flavio and talked with a rep named Moe. I've called Bob's service department on three different occasions for the stain and the stain was not removed. Parker House Cuddler Laurel Dove 6 Piece Sectional Sofa Set. That's stealing money. OMG!!!! Our goal is to offer our customers the best value in the furniture industry. I would give 0 stars. When the replacement came I was told nothing was missing from the original set. Between Bobs Discount Furniture and Acceptance Now being in the same building that should tell you to go elsewhere. We promise to keep your information private. Stitches of the fabric started ripping off. So you don't understand. Not sure what is going on with Bob's Discount Furniture, but their products and character has diminished substantially over the years. Clearly she lied to me and wanted to boost her paycheck at the cost of us picking something else out. My wife purchased a bed frame at the Southington Ct. store in August. Ok fine, Ill wait. On 08/17/2020, I got another email from Bob, requested for photos and I sent photos of the damages. Open a complaint and blah blah blah. I called the store and they don't me it wasn't discontinued. Instead, we now have to deal with Rent A Center's illegal practices and their attempted intimidation practices. Months go by and I get nothing, I finally call them and am told part will be here in September. Where having lots of problems with Bob's. Price and other details may vary based on product size and color. It was the worse experience I have had in purchasing anything in my whole life. Sign up to receive our free weekly newsletter. They had to send a tech 3 days later to rebuilt it again, only after I threatened to throw the slat through their store window because I was getting nowhere with customer service. ConsumerAffairs is not a government agency. Be the first to learn about our special offers and sales. I finally contacted someone and I was told that our account was turned over to Rent A Center. I was then told hardware was unavailable and I would have to wait a month for a replacement. However, no one showed up. We were outraged! Received weekly updates and then finally got a text that my couch would be delivered on 8/20/21. We have used the no credit financing called Acceptance Now each time. Btw, when the recliner was brought in, it was also damaged and after complaining they sent a technician "to fix it", regrettably it fell apart again in a few weeks. Corners are damaged. So they lied. This fella told me that once our furniture was not deliverable on the 14th that it was earmarked for the next customer in line for this back ordered Frame!!! Unfortunately though, this was wrong! Every piece of furniture that we have bought for our house has a lifespan and expiration date of two years or less. Very disappointed. So we denied the pick-up since they had NO foundation to deliver; it gets better; now I'm going back and forth with "Customer Care". Great customer service guys! I have heard nothing from the company even after all these issues. We ordered a basic sectional on December 8, 2020 at Bob's Furniture Joliet and were told due to Covid, delivery would be worse case February 2021. This was one of the worst experiences dealing with a furniture store. I can't believe a delivery supervisor is dumb enough to fall for that. Now one the recliner doesn't fit in the room and I need to return it. I filed a claim to "Goof Protection Plan" and my claim was denied because my furniture was under store warranty. I have tried many different ways to get someone with a good answer but no luck till now. They don't give you a morning/afternoon time, just a day. Today, Parker House Furniture offers a wide variety of Living Room, Home Entertainment, and Home Office furniture which can be found in cities across the U.S. as well as several international countries. I paid for white glove service where two or more people come to setup the furniture in your home; and that was when the problems began. You have successfully subscribed. The legs are plastic as wellthough I may have overlooked this in showroom floor. February came and the furniture was not delivered and was pushed again to April. This has happened twice but still no contract which explains terms or anything. My old furniture was removed to make space for new Bob's Furniture and now I have nowhere to put my things and I have an event at my home this holiday weekend.

I usually do not write reviews but for this purchase it was a must! At that point I was fed up and I wanted my money back or new furniture as soon as possible but that was not gonna happen after I spoke to someone at customer service hotline. Items delivered today are damaged and poorly constructed. They told me I could not be refunded due to the furniture being in my house already and the new furniture could not come out to me until a month later!!!! No hidden costs. Do not shop at Bobs!!! And if I didn't make the payment when the Rent A Center called and didn't get back to them right away (within the same day), then a Rent A Center truck pulled up to my driveway one day, a man came up to my door to discuss and/or collect payment. I called again today. The last one by January 2022, complicated customer service. On the second try the coffee table was damaged again. What needs to be done is it needs to be replaced! WRONG! I ordered a couch on 6/1/21 and was told it was out of stock for two months which I agreed to wait. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Told me one lie after another! We had ordered couches, end tables, coffee table and dining set at the end of June from Bobs Furniture in Gilbert, AZ. There are tons of coupons and codes online. We knew ahead what we wanted. There is not going above and beyond. I call them for part and months later Im sent 4 little 1 cent clips which is wrong. Call company to be told another month. Not a call, email, mail, nothing. Unsubscribe at any time. Later, Bob sent a person in and he confirmed the furniture needs to be replaced. My apartment is small and I was sitting close by the door in the living room (I can see my door from where my living room) waiting for Bob's delivery all morning. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. So our Merchandise that Bob's had already withdrawn payment from our checking was going to someone else.

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