This experience is absolutely not worthy of the "Hotel Indigo" brand - not luxurious, not attentive, mediocre service, at best. Late check out may be available if requested at the front desk during your stay. If I hadn't called in to check on my reservation I would have been unaware of the renovations and would have been extremely upset. The remote was missing. Booking.com. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. Very disappointed other ndigo Hotels I have been were of good quality. The San Antonio Art Museum and the Henry B. Gonzalez Convention Center are both 1 mile from Hotel Indigo.

In conclusion: nice rooms, fair rateslousy service. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. The experience you described certainly isnt what we want for any guest. Great stay!! Hello Will H, Thank you for choosing to stay with us and for sharing your experience with the accommodation. Hotel Indigo has several rooms with balconies and patios! Below are the meeting, banquet, conference and event spaces at Hotel Indigo San Antonio Riverwalk. How sad for such a nice area to have such a crappy hotel and staff. There was a problem loading the reviews. This service may contain translations powered by Google. What are some restaurants close to Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? Asked for room to be vacuumed. You must show a valid photo ID and credit card upon check-in. We work very hard to ensure our facilities and service are superior and we strive to be the best Hotel Indigo around, but I'm sorry to leave you dissatisfied because of the overall cleanliness, noise from above and shortcomings in customer service. moved. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. It took 45 minutes to get our scrambled eggs and toast. priceline.com LLC is located at 800 Connecticut Ave. Norwalk, CT 06854. 8 miles from San Antonio Airport; approximately $25 taxi expense, Fresca's Restaurant is open for Breakfast and Dinner. Southern dishes are served at Phi Restaurant and Bar in the hotel lobby. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. WiFi is available in all areas and is free of charge. If you booked through us and want to leave a review, please sign in first.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. Tripadvisor performs checks on reviews. Guests loved walking around the neighborhood! Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). We've sent you an email so you can confirm your subscription. Yes, guests have access to a pool and a fitness center during their stay. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.

Hello K5386RSdennism, Thank you for your stay and for taking the time to leave us feedback. Once a cleaning lady brought new towels (had to ask twice). And then when we woke up in the morning, there was no regular coffee in the room. Please dont include personal, political, ethical, or religious commentary. Both the pool and patio areas need umbrellas. Parking is right across the hotel and it is $20.00 a day, in and out parking and secured. The chart provides the cheapest public rates available by room type. All Rights Reserved. Your site was a huge success for me and I will definitely use it again. Need microwaves in rooms. Case Manager IHGService, The hotel is lovely but we had fighting neighbours. The hotel backed right into the Riverwalk, the valet service although expensive was great! I have shared your comments to our hotel management to address this immediately and I am confident they will take steps so this doesnt happen again. Below are the verified reviews from guests that we have booked recently: Worst run property ever. Our son was graduating BMT from Lackland Air Force base in San Antonio. Yes with several caveats. They responded that everything would be great, and to check with the local facility with concerns. Your question will be published on Booking.com after it's approved and answered. Your current currency is Danish Krone, Choose your language. Thank you. Copyright 2022 Northstar Travel Media, LLC. Guests at San Antonio Hotel Indigo can swim in the outdoor pool or work out in the gym. The hotel is a 10 minute drive from the San Antonio Zoo and Aquarium. Your feedback allows our management team to resolve problem areas and they welcome every opportunity to improve. Hawthorn Suites Riverwalk, Hawthorn Suites San Antonio Riverwalk. However, I understand you were let down with your check-in experience, the room condition, and the service provided by our staff. Are there any historical sites close to Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? A look at what went into Scenic Group's planning and execution of the sailings that include a visit to the Floriade flower show Summer reading assignment: Autobiographies by Chris Blackwell and J. Robert Harris reveal as much about the world as any travel Hotel Indigo San Antonio Riverwalk Cancellation Policy: 408 East Houston Street, San Antonio, TX 78205, 217 N St Mary's, San Antonio, TX 78205-2303, 207 N St Mary's St, San Antonio, TX 78205, 601 South St. Marys Street, San Antonio, TX 78205-3432, Operational woes could cost this airline the most, Here's how to add a credit card surcharge, A Floriade river cruise grows in the Netherlands, Uniworld Boutique River Cruise Collection, Hotels Near Popular San Antonio Attractions, San Antonio Botanical Gardens and Conservatory, Hotel Indigo San Antonio Riverwalk GDS Codes, Common Area Internet Access (High Speed & Wireless). Please contact booking.com to make reservation for a room with a balcony. Taxes and fees that are shown are estimates only. The hotel is in a complete disarray undergoing renovations. We were there 5 nights, asked for a room refresh 4 times, and received it twice (once without asking). Yes, there is a gym/fitness area available on-site at the property. Best regards, Clayton G. Case Manager IHGService, Nice hotel but not a great experience This hotel says its on the river walk but it is a good 15min (pleasant) walk along the river to get to the main restaurant area/downtown The customer service was not great and the cleanliness was not as they promised - I wouldnt mind so much but there are signs everywhere saying they are 100% committed to cleanliness - but this was not our experience in the rooms/bathrooms. Many travelers enjoy visiting The Alamo (0.4 miles), Mission San Jose (4.9 miles), and King William Historic District (1.3 miles). For example: 1 - It took two days to have an extra blanket sent to our daughters room. The outside patio area was really nice. I am sorry that your stay was not satisfactory due to unforeseen events. Hotel Indigo San Antonio Riverwalk, an IHG Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Our San Antonio stay at Hotel Indigo was disappointing. Thank you! What are some of the property amenities at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? First the good things: beautiful building, right on the river. No parking $49 + tax per day. Good morning! The most helpful contributions are detailed and help others make better decisions. Get instant confirmation with FREE cancellation on most rooms! The pool could have been cooler. Asked about: Queen Room with Two Queen Beds and Patio

We have designated areas for smoking. Booking.com does not accept responsibility or liability for any question or answers. I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. We thought we'd treat ourselves to a more expensive hotel and it is a really nice room: very spacious, clean, fantastic location on the riverwalk in walking distance of great nightlife, pubs etc. Service animals complying with ADA Title lll regulations are allowed. The hotel has a business center and 24-hour front desk. All distances are measured in straight lines. I invited you to visit us on your next trip we know you won't regret it. Choose your currency. priceline.com is part of Booking Holdings, the world leader in online travel & related services. Nearby attractions include Hopscotch (0.2 miles), Tobin Center for the Performing Arts (0.1 miles), and Vietnam Veterans Memorial of San Antonio (0.2 miles). The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. The staff that is here is super gracious and working very hard, they just need more help! Certain services and amenities may be reduced or unavailable as a result. Please contact booking.com to book your reservation, Hello and good evening! Try again. I'm sorry for the hassle. If so how many people? We only got refreshed linens twice in 5 nights. This person calls an incorrect number belonging to my husband and when I call her back she plays phone tag, I left multiple messaged and still no return call. Hello Getaway02856951694, Thank you for choosing us and for taking the time to leave us a review! Check your booking confirmation email to find your booking number and PIN. During check in they are more than happy to Inform you that you will have to pay $50 per day for parking! Does that mean free breakfast? However, they are vastly understaffed right now. Hotel Planner specializes in San Antonio event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows. Booking not found double-check your booking number and PIN then try again. if the writer is claiming to be someone else). We arrived at like 2am from the airport and wanted to take a shower, but there was one towel in the entire room. I have also sent you a private message regarding your experience. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the room upkeep and shortcomings in customer service. Definitely NOT luxury! Dont include any personal, political, ethical, or religious commentary. We take feedback seriously and would like to get more info to share this with the relevant teams. Best Regards, Jenilyn J Case Manager IHGService. How to get to Hotel Indigo San Antonio Riverwalk, an IHG Hotel from San Antonio International Airport. False. No one will mention that they DO NOT OFFER HOUSEKEEPING!' Complete with rude staff, sticky floors, semen and fecal bacteria. Your contribution should be yours. Dear Melissa B, Your rest and comfort are paramount to us. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. All material herein 1998-2018 priceline.com LLC, all rights reserved. Some rooms have tubs but they need to be called to reserve, Our rooms with balcony are our Two Queen Balcony Rooms. Conveniently located restaurants include The Original Blanco Cafe, La Boulangerie, and Guillermo's. Hi egC6897OX, Thank you for your stay and for sharing your experience with us! BUT our neighbours had a violent domestic dispute at about 2am, shouting and threatening to kill each other. Contributions should be appropriate for a global audience. Something went wrong please try again later. Ideally, we'd publish every review we get, positive and negative. I closed it and it creeped open. IHG Way of Clean includes deep cleaning with hospital-grade disinfectants, and guests can expect to see enhanced procedures, which may include: face covering requirements, various ways to reduce contact throughout the hotel, social distancing measures within public spaces and procedures based on local authorities guidance and/or advice. No maid service (2 night stay.) If you are LGBTQ+, or an inconsiderate "pet-parent", then this place is for you. River view rooms are available. Error: Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Southern dishes are served at Phi Restaurant and Bar in the hotel lobby. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). PRICELINE, PRICELINE.COM, NAME YOUR OWN PRICE, EXPRESS DEALS and TONIGHT ONLY DEAL are service marks or registered service marks of priceline.com LLC. Refrigerator (minimum cold) leaked water on floor. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership.

Your current language is English (US), 830 North Saint Mary's, San Antonio, TX 78205, United States of America, Hotel Indigo San Antonio Riverwalk, an IHG Hotel, Hotel Indigo San Antonio Riverwalk, an IHG Hotel has been welcoming Booking.com guests since Dec 5, 2011, Queen Room with Two Queen Beds and River View, King Room - Hearing Accessible - Roll-in Shower/Non-Smoking, Lock in a great price for your upcoming stay.

Copyright 19962022 Respect the privacy of others. All rights reserved. Get the travel advice you need. Guests submit their subscores and their overall scores independently theres no direct link between them.

The room was refreshed, but the cup never. Now the FB person wont respond either. Do not spend extra for this - you will have a better experience at Comfort Inn, or Holiday Inn. We will customize your pricing based on your overall hotel needs. We have created a plan to improve our services and offers. Warm regards, Jonathan A Case Manager IHGService, Lovely hotel; good restaurant; vastly under-staffed. Very rude, no sorry for the inconvenience. Guests are required to show a photo ID and credit card upon check-in. Respect the privacy of others. It could be a nice hote.

language, whether its just a rating or contains comments as well, etc.). A choice of a River View Balcony Room is a King or Queen Beds that features a balcony overlooking the riverwalk. Riverwalk access was close by and located on a quieter section of the. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Select dates to see this property's availability and prices. They're also applicable regardless of the comment's tone. All content should be genuine and unique to the guest. This turned out to not be the case. The property usually replies within a few days. Guests are required to show a photo ID and credit card at check-in. Once a Houseman brought towels and changed 1 trashcan. There were all kinds of concerns, but they were either not interested in helping, or unable to help. Thanks! Good location show map. Our hotel parking has been reduced to $20+ Tax.

But it wasn't. food overpriced. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. The place looks nice, but Comfort Inn has better service. Having said all of that, the room was clean and the bed was comfortable. We are one of the most pet friendly hotels in San Antonio; our pets are as welcomed as our guest. Alejandro G. Case Manager IHGService, Hotels near Hotel Indigo San Antonio-Riverwalk, an IHG Hotel, Hotel Indigo San Antonio-Riverwalk, an IHG Hotel Rooms, Hotel Indigo San Antonio-Riverwalk, an IHG Hotel Pool, Extended Stay America Hotels in San Antonio, Hotels near Tobin Center for the Performing Arts, Hotels near Vietnam Veterans Memorial of San Antonio, Hotels near Everest Institute San Antonio, Hotels near Paul Mitchell The School San Antonio. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. At first I thought it was because of the amount of alcohol we had consumed. and when they do the Director of food and beverage who happens to be filling in because they are short staffed will tell you he's not a bartender and the drinks. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. Creating great memories is what we do best. When we asked about getting breakfast or coffee we were told in no uncertain terms that they stopped serving @10:30am period. This downtown San Antonio hotel is half a mile from The Alamo. Our hotel's local artwork showcases the area's symbolic bridges, while the outdoor pool, terrace and guest room balconies offer views of the river that shaped our neighborhood. Please see our partners for more details. Thank you. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. While I am glad that the room worked for you, I am sorry to learn that the level of service received from the staff fell below expectations. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels.

All rights reserved. As a standard practice, they only freshen your rooms every other day - this is not advertised anywhere: not on the website, not on the confirmation email, and not during check-in. Please enter a valid email address. You can sort and/or filter them by time of year, review score, and more. We ended up booking a total of 44 rooms, with different checking-in check-out days, times, people, etc., and Steve has been awesome to work with. Breakfast and Dinner are both at a cost off the menu, we also do dine in and pick up. 2 - one morning we tried to order breakfast @10:33am. Which room amenities are available at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? It is our goal to consistently provide exceptional service and comfortable accommodations to all our guest. The one attendant referred her to the other attendant who said (while standing at the desk) I dont work at this desk. Guests are required to show a photo ID and credit card upon check-in. I'm sorry to see the shortcomings affected your experience with us. This is the version of our website addressed to speakers of English in the United States. Please note that all Special Requests are subject to availability and additional charges may apply. Situated between financial and medical districts, the Hotel Indigo San Antonio River Walk hotel is a grand, Spanish-style villa located directly on the River Walk in our thriving arts community. Great stay - would recommend if staying for BMT or any visit! The TVs don't work, windows and balcony was filthy to say the least. Check in time is 3pm based on the hotel's local time. Outdoor Pool8am-10pm. While our room was nice, the service throughout the hotel was terrible. Hi maboutte29, Thank you for your recent stay and for sharing your feedback. Banquet/Meeting Room rental discounted based overall Food & Beverage consumption. Hotel did not honor paid reservation from online travel service. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Approximate prices in DKK for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority. athens franquicias franquiciasdemexico

Hotel Indigo. Get San Antonio group rates, San Antonio Hotel RFP Request for Proposal, Boutique style property with hardwood floors, Aveda Bath & Body products and spa-inspired showers only, Wonderful pet friendly services serving pets with a welcome biscuit, a doggy bed and canine cocktails at selected hotels. Please ask the front desk and they can show you the way. The other thing that irritated us was a random window in the room with no blinds that let a ton of light in at all times. The hotel is sold out, but there's only been one cook working breakfast each day. After learning this the hard way, and discussing it with Nicole, she said they would refresh & clean every day. We are 100% smoke free. Booking.com does not accept responsibility or liability for any reviews or responses.

Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Actual travel distances may vary. (There were no extra rooms available, so we were stuck in that room) I moved the dirty cup to the sink in the first day. Are there opportunities to exercise at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? When it comes to fixing operational woes, perhaps no airline has as much at stake as Delta.

Asked about: Queen Room with Two Queen Beds Also, Steve is making special arrangements for an "after hours" tradition.I need to make group reservations at least twice a year and I now have a website that makes that a whole lot easier!". Synopsis: not a terrible experience, but certainly not luxury, and not worth the cost difference). Can advisors add a surcharge to cover credit card fees? By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. This property has an ATM on site. Check out time is 12nn based on the hotel's local time. Only one coffee mug (2 beds) provided. I asked for a manager and we'll let's say I'm still waiting! WE HAD TO CLEAN OUR OWN ROOM. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Please note that a maximum of 2 pets is allowed Please note, parking is valet only. Additional charges may apply. Questions and answers should be property- or room-related. When I found the car amount of negative reviews prior to booking, I messaged the IHGService Twitter account - they have never responded. Sign up and we'll send the best deals to you. The staff was friendly, very helpful with area events and things to do in walking distance of the hotel. Hotel Indigo San Antonio-Riverwalk has rooms with hardwood floors, free Wi-Fi, and CD players. Bad service, dirty and lack of maintenance, looks old. The San Antonio Art Museum and the Henry B. Gonzalez Convention Center are both 1.6 km from Hotel Indigo. Unfortunately, we didn't read the reviews prior to booking. "Super Friendly Staff Renovations were on the Extreme End.". That's how we know our reviews come from real guests who have stayed at the property. The cafe staff won't acknowledge your presence. Nicole said "there's no need for concern". *Priceline Name Your Own Price and Express Deals services are different from published price services. Hotel Indigo San Antonio Riverwalk, an IHG Hotel has been welcoming Booking.com guests since Dec 5, 2011 Our hotel is the perfect place to enjoy a quality stay in an environment conducive to exploring a new sense of community. parking fifty dollars a night, ridiculous. After their trip, guests tell us about their stay. We're near many of downtown's popular attractions, including the Alamo, with easy access to the Blue Line Trolley. Which popular attractions are close to Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? River view rooms are available. See more questions & answers about this hotel from the Tripadvisor community.



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