In addition to empty variables, is it also possible to hide specific variables? The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); Nice work!, What does the $ & $$ means in above script? I stumbled across another way recently. I want to display a HINT when we hover over the selected choice . Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, How to get Form's field values in ServiceNow Workflow Run Script, How Intuit democratizes AI development across teams through reusability. Why is eval being used? Adding Variables from the Variable Editor into the Description - Medium We had to take Calgary Patch 3 to resolve this issue. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. The post Certified Diversity Recruiters appeared first on Crossfuze. Since Service Now locks everything down, it can be difficult to make this work. I got the same warnings when checking the syntax on the BR. App Engine Studio creates the Catalog Item. Non-admins can still see all the empty variables. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. gs. I have tried the script. Lets try it out! I've updated the article. I havent found a way to do this for an approval record. SetDisplay should work on forms for variables. Specifically approval requests. Heres a script that allows you to do that. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. Hi All, Welcome back. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. In second way I am getting undefined and in the first way script is not getting processed further without giving an error. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. Is there a way to change the label dynamically on the basis of some other value. All variables can be rwached through the producer object in the record . Thanks for your reply. I dont think its been documented anywhere and I havent seen any other use for it other than this. Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. The only way you could get to it is if you used something like an onSubmit client script to put the label value in a field so that it would be available to the producer script. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. It seems like client script doesnt see variables. The issue was a dom reference in the make variables read only client script. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. Using Input Variables | ServiceNow Developers Any help you can provide would be greatly appreciated. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). Other times you'll need to do a GlideRecord query to get it. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Condition: current.script.indexOf ('Force population of record producer') == -1. This was just what I was looking for, thanks for sharing. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I think form annotations are probably the best option on a standard form. vegan) just to try it, does this inconvenience the caterers and staff? My next question How can I make this work for Record Producers? Records created from a record producer has empty variables values. I am not able to fetch the values for these fields in the script. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. We do this by leveraging the record producer Script field to populate the Record producer [u_record_producer] field created in the previous step. Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? Seems to be something with the setDisplay function. function hideEmptyFields() { It would be nice to not include those that are empty. You did such an amazing job. Just wondering if anyone else has seen this? Yes, this script should still work just fine. Ill provide an update when I figure it out and if nobody has already posted it. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? How do I align things in the following tabular environment? Use catalog item add multiple items to cart and . Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request What [] This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). The client script is pretty simple since the heavy lifting is being done in the business rule. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. populated in a reference field on the target record named 'u_record_producer . Any advice? That is Very Cool. Tina, Good to have a couple of choices! Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Awesome! . Labels are the pretty version of the data that drives behind it. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. . Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. Well done. Lets create a new one. //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? How to handle a hobby that makes income in US. var v; } To subscribe to this RSS feed, copy and paste this URL into your RSS reader. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! var emptyVars = g_scratchpad.emptyVars.split(,); If not, the the info message appears but the record producer shown is erroneous. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. This has been really helpful. As I saw in the docs, variables.name notation is not supported in Service Portal. What type of a field should the Record producer be? The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. Its so much of a hack that its likely to break in the future so Im not even sure that youll want to use it. Why are non-Western countries siding with China in the UN? We are using Istanbul Patch 3 . For example, the Label is more user-friendly and should be used in text displayed to the user. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Thank you for taking the time to read this, I hope this can be useful in the future. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. // Only run eval() function once to avoid recursive loop Its not anything that you need to worry about in this case. How To Find Users Logged Into ServiceNow Instance? Couldnt get it to work at first, but it does now. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). servicenow catalog variable types Is it possible to change the table label using something similar? In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. Configuration fields . Record producers Archives - ServiceNow Guru Often times theres another script or form element thats causing the issue. How can i perform it . Would you say this solution is still needed with the changes to UI Policies in Calgary? I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. Variables to collect data for record producer fields. Check out the prototype API for more details. I would love to be able to extend this sort of functionality to email notifications. Came here lots of times when the wiki did not solve my issues. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I think if you replace that with item_option_new then it will work better. I've updated the article. I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. Default variable editor The default variable editor is applicable only for record producers. var scriptCode = ; getRefRecord () function in ServiceNow. I need to underline my text as well. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. In fact, its been asked here before! Thanks. Lets discuss the basic differences between both terms in a tabular form.
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