Argue with the person who is giving you negative feedback.. . . . Role Play #1. 2. When it intrudes into decision-making scenarios, it sucks the life out of our stories and the brains out of our learners. . Giving criticism constructively involves expressing your observations about the behaviour of another person and the consequences of that behaviour. Your not sure where she worked before but can see she is good at her time management skills on a busy shift. It’s the personality-free know-it-all that drones through most elearning. Effective Feedback Ideas for a workshop Prepared by Marina Pavlova, Signus Ltd, September, 2010 To help you out, we put together 10 real-life examples of effective employee feedback and our best tips for making feedback more impactful. The role play scenarios will cover: Receiving feedback from a manager on development. An overview of effective and ineffective feedback and a good activity for practicing giving effective feedback. Feedback. 3 Difficult Customer Service Scenario Examples & Solutions. . Giving feedback, whether good or bad, can be challenging. If the scenario involves using an existing job aid, tool or other props (e.g., an informational brochure about the study) ensure that there is at least one set per small group available to use during the role play. Effective feedback workshop ideas 1. In pairs. As a team leader, you have to be ready to give the right kind of feedback when a team member needs it. Then present the two role plays demonstrating two approaches to giving feedback in the next few slides. In this article, we will not only give some examples of these customer service scenarios, plus solutions and tips, but we will also give you some scenarios your team can practice dong role-play. They give employers the opportunity to assess how you perform in an imaginary situation which is likely to mirror a scenario you may come across within the role. Effective Feedback Training Clarification Role Play Scenarios. Refer to Worksheet 3.1 for the scenario, feedback approaches, and discussion questions. You have noticed she has been a … . Feedback to last 3-4 minutes max. Use these scenarios to reinforce the importance of clarification when giving feedback. Effective Feedback Training Clarification Role Play Scenarios. Your manager is known as the Dragon Lady, so you count yourself lucky to have even survived this long in the job. Role Play - Scenario E Skill building opportunity • Navigating differences across different systems • Helping parent deal with discrepant information • Giving feedback to colleague who provides wrong information to a parent Role 3 - Coach/Lifeliner: You will start the role play in an observing role. Scenario … As a team leader, you have to be ready to give the right kind of feedback when a team member needs it. As you watch the video, reflect on Joan … The Feedback Session. Both positive and constructive feedback scenarios provide plenty of practice. Use these scenarios to reinforce the importance of clarification when giving feedback. I keep my emotions in check, remaining clam and keeping A is the manager, B plays an employee. Argue with the person to whom you are giving negative feedback. The Feedback Superdeck* The Superdeck contains one of each of the three feedback decks, enabling you to add variety to your workshop and be sure there are scenarios that are relevant to ALL participants – front line people and executives alike! Be rude or act like a tough-guy when giving negative feedback.. . I pick an appropriate time and place to give feedback. The following scenario shows you a feedback session between Amisi and Joan. To help you out, here are three real-world scenarios that I’ve experienced and some of the key talking points that helped the situation (and the project) move along. Next, participants become involved in a role play using a realistic scenario. ROLE PLAY 1: Preceptor You are (Jess) and are precepting Jean who has been on your ward for 8 weeks.