Hi, I had purchased a Marmot Trestles 30 from the REI garage website back in the end of May 2016 and it was a long. ... i think REI does a pretty damn good job at offering used items for resale through their garage sales and REI Used website. REI’s Satisfaction Guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents. I got a great Gregory backpack from a garage sale. Love me some REI. I also got a yakima rack too. return policy. REI says they will refund you the difference of an item you purchased within the last 14 days if it goes on sale in that time. Top quality, great selection and expert advice you can trust. I managed to break a pole in high winds on my 2-year old REI-branded tent. If something doesn’t work out, you can send most items back within 30 days of delivery. They said they don’t because all climbing gear returned to REI gets mangled to an unusable state and thrown in the dumpster for liability reasons of … REI didn't stock a replacement, and said it didn't have a way to order just a pole from the manufacturer, so it gave me a whole new tent for free. Product must be in new or unused condition, with all original product inserts and accessories. Get Free Rei Return Policy Sale Items now and use Rei Return Policy Sale Items immediately to get % off or $ off or free shipping 100% Satisfaction Guaranteed - Used Gear I remember a few years back when I heard about the REI garage sale I’d asked the employee I was talking to if they had climbing gear. Shop for Closeouts at REI Outlet - FREE SHIPPING With $50 minimum purchase. De facto REI sale price adjustment policy? Post Reply. Do I have to be an REI member to shop REI Outlet? * Start the return process within 30 days of receiving your item. Short Answer: REI requires a receipt to process returns in stores and by mail. With our simple returns process, you can shop online worry-free. REI gear return policy. When items are returned, REI will put them into storage for the next Garage Sale. Online Returns. It’s basically just like a garage sale you’d have at your house, but it’s at a store. No. 100% Satisfaction Guarantee Peel off the adhesive return label that was sent with the original order and attach it to the return package. REI has a great(!) Question about REI Return Policy + Sleeping Bag Question. Here’s the return policy. So, putting aside what REI's policy allows I'd like to hear what folks feel is ethical or appropriate use of their generous return policy. If you do not have your receipt but are an REI member or made your purchase online, you may be able to look it up. I remember a few years back when I heard about the REI garage sale I’d asked the employee I was talking to if they had climbing gear. Please use the enclosed shipping label … Awaiting Flair. Anyone can shop REI Outlet, but there are some great benefits to … The price of every item is reduced from the original retail price. REI changed their return policy... are you happy with it? This is definitely not a case of "borrowing" gear and returning it torn up at the end of the season. Dynamite items must be returned to a Dynamite store, Garage items must be returned to a Garage store). However can't you just return the item you purchased in the last year for a full refund, then buy it again at the sale price? If I purchased something on REI Outlet, can I return it? Standard Return Policy. We understand that not every purchase works out, which is why we offer a 100% satisfaction guarantee. For more information regarding the REI return policy without a receipt, see below.