If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Telephone: 0300 1113000. a missed waste collection or reporting problems like flytipping or litter.) Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. If this has not been done, email chcompliance@enfield.gov.uk. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. 1986 Crawley Borough Council election. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Our approach. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Please do not leave children under 16 alone in your home while we are working. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Housing. As per your tenancy agreement, you must allow us into the property to service appliances. Was this review helpful? Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. If the repair is an emergency, you should call us immediately on 01709 336009. Housing Disrepair Complete the repairs service satisfaction survey. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. A request for a service (e.g. Leaseholders and Freeholders . Report a repair Adaptations to your home We can help. East Ham Remove tiling and repair wall behind before retiling; fit . Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Tenant and Leaseholders Housing Repairs Review questionnaire. The latest news in your inbox every week. Confirm Password *. We use some essential cookies to make this website work. Thank you for your patience. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Completion of the Stage 2 review concludes our complaints process. Information about ourAnnual Gas Safety check and how to maintain your central heating. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. Harbour Exchange Square While repairs may fall under the developer 's guarantee during the . This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). These include: You might need your councils written permission for work you do. Council tenant rights and responsibilities; You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Write by: . Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. This contact information is for council tenants only. This website uses cookies to improve your experience while you navigate through the website. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. The council should repair any damage caused by maintenance or building work. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Council news, community updates, local events and more. All rights reserved. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Repairs. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. Password (min 9 characters including a number) *. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. A common problem that arises in many homes is condensation and mould growth. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. We are committed to delivering high quality services and we aim to achieve the highest possible standards. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. More details are in our Complaints policy. All rights reserved. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Appointments may be carried out by our own employees or by contractors. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The pattern element in the name contains the unique identity number of the account or website it relates to. These may subsequently be treated as a complaint if we dont deal with the original request. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. If wallpaper is affected, its best to remove it and treat the wall. You have accepted additional cookies. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. We value all kinds of feedback. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. This is a True/False flag set by the cookie. Services available to private rental tenants in Crawley, including grants and loans. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Find out the latest coronavirus information on housing and homelessness. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Get in touch. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Find out how we minimise the impact of doing works in your home. We also use third-party cookies that help us analyze and understand how you use this website. The pattern element in the name contains the unique identity number of the account or website it relates to. Hotjar sets this cookie to identify a new users first session. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Content and site Copyright Crawley Borough Council 2020. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. E6 2JA. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. . This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. It affects one person or a group of people and requires a response. 590 requests. Map. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. We will give you at least 24 hours notice, except in an emergency. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. This is often referred to as filing a compensation claim for despair against a housing association landlord. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Find housing . 02 victoria warehouse manchester. Report a repair online Analytical cookies are used to understand how visitors interact with the website. Before you contact them, they will expect you to have given us a chance to deal with your complaint. You should get several weeks warning of any work needed. Crawley Borough Council. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Our staff will not carry out works where children are unaccompanied. Request a repair to council property. Emergency out-of-hours repairs. visit our Code of Conduct page which will guide you through the process. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . . Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Crawley Homes has implemented a new housing IT system. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Report a repair online for your home. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . But opting out of some of these cookies may have an effect on your browsing experience. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Content and site Copyright Crawley Borough Council 2020. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us.