We can't change customers who are jerks. Up until a month ago, I had a perfect customer rating of 5. New Dashers should not worry too much about getting lower ratings. DoorDash DoorDash Employee Review. If there are things that may create issues on the delivery, let the customer know. Management. Even if you think the insulated bag doesnt really help things much at all, the important thing is, what does the customer think? If you take shop and deliver orders, know the locations that make it. It hasn't been.I take great pride in doing the best I can for all of the customers I serve. How can we raise our customer ratings? When is a delivery worth accepting, and when should you turn it down? DoorDash makes it easy for guests to find and order food from you, but they also become a third party in your overall guest experience. Hey, thank you for your insights. Be a pro. Tap the menu, then click on Ratings. In two separate lawsuits, the city argued the companies use misleading fees and . Start of main content. The bottom line is, customer rating doesnt matter that much unless youre in danger of it impacting you. When I got my one and only 1* I was extremely upset. Too often that just seems self serving. In order, those ratings include: Average Customer Rating. I dont write this to excuse any of that. ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} No harm done, but he had room for improvement. This requirement will cut down on false accusations, or at least force the customer think of a plausible story. Your Dasher rating can refer to a lot of things. Customers are asked two questions: Customers can answer each question by rating both on a five star scale. Any ratings of 1, 2 (and possibly 5), needs an explanation of at least 50 characters before submission. You brought up some good points about how the ratings work. Understanding if you are at risk of being completely uninsured while delivering for Doordash. Theyre not thinking about ratings, theyre thinking about the food. One, bad ratings can make you ineligible for the Top Dasher program. This is part of a series of articles called the Doordash Delivery Driver series: Everything you need to know about being a Dasher in the United States. The good part of this is that a computer doesn't play favorites it doesn't give their buddy or a hot girl or guy the best orders it doesn't give them the best schedule it just does what it is programmed to do. Be cautious about using memes. I went from 4.80 down to 4.64 and now its 4.55 and its starting to worry me because door dash deactivates account when its gets to 4.2 or under and Im doing everything right , checking for items and very polite and direct them if a order is going to be late , but yes keeps going down and I dont want to be deactivated for doing the right thing, also the rating is messed I dont think rating should be considered low until its get to like a 3.1 or something , Im not sure who the rating goes or if customers choose not to rate but I would like to know what I did wrong to the customers who rated me bad, It sounds like youre a new dasher. Learn the secrets to working smarter, not harder. Consider the type of food, traffic conditions, and how the distance will impact the quality of the food. DoorDash workers protest outside CEO Tony Xu's home - TechCrunch And the problem with that is, a jerk is more likely to leave a bad review. I also wish they would give veteran dashers the benefit of the doubt, as I have over 10000 deliveries but I also understand that someone people would exploit it if they gave you amnesty after a certain number of dashes. Think about wearing a uniform. Treat this like youre running a business (you are). Stretching the limits of my MS Paint skills, heres an example: Doesnt this make sense? Everyone gets them. Dasher Ratings Explained - DoorDash The problem is that when the system has the potential to hurt a driver's livelihood (particularly if a driver feels that Top Dasher status is necessary for scheduling purposes), if Doordash is going to require the vast majority of ratings be a 5, then they need to do a much better job with the ratings system and find a way to avoid getting bad ratings for things beyond our control. Appreciate the heads up but I wouldn't go around spreading this story if it becomes a thing then that's more shit we have to worry about. Unfortunately, thats probably a pretty high percentage of people who either dont tip or leave very small tips. View all DoorDash reviews. One other thing that I often see in memes that Door Dashers use: Theyll say something like Dashers are not allowed to check orders. I would caution against anything like that. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Grubhub, DoorDash hit with lawsuit for 'deceptive and unfair' practices in Chicago. Whats the spot thats easiest for the customer to reach? In order, those ratings include: When you signed up for Doordash as an independent contractor in the gig economy, you are your own boss running your own business. Working at DoorDash: 9,135 Top Reviews | Indeed.com The rating system in flawed and unfair to drivers. 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators. Sometimes sending a meme via text can lighten the mood with the customer. A single one star rating can drop an experienced Dashers rating from 5.0 to 4.96. But, supposedly those ratings are His base pay ended up at. Bank of America cut their target price on shares of DoorDash from $80.00 to $72.00 and set a "buy" rating on the stock in a research report on . They get notifications from Doordash along the way. The least I deserve is a company having my back when I have been falsely rated or accused of something that I never did. If you are new and have fewer ratings under your belt, the impact could be bigger than that. TikTok videos where Dashers have shown memes they send to customers have gained a lot of attention. 1 review of DoorDash "I ordered food from McDonald's and received the burgers, chicken nuggets, and drinks but the 3 orders of fries were missing. Even when the customer is wrong, they think theyre right. ._2FKpII1jz0h6xCAw1kQAvS{background-color:#fff;box-shadow:0 0 0 1px rgba(0,0,0,.1),0 2px 3px 0 rgba(0,0,0,.2);transition:left .15s linear;border-radius:57%;width:57%}._2FKpII1jz0h6xCAw1kQAvS:after{content:"";padding-top:100%;display:block}._2e2g485kpErHhJQUiyvvC2{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;background-color:var(--newCommunityTheme-navIconFaded10);border:2px solid transparent;border-radius:100px;cursor:pointer;position:relative;width:35px;transition:border-color .15s linear,background-color .15s linear}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D{background-color:var(--newRedditTheme-navIconFaded10)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI{background-color:var(--newRedditTheme-active)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newRedditTheme-buttonAlpha10)}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq{border-width:2.25px;height:24px;width:37.5px}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq ._2FKpII1jz0h6xCAw1kQAvS{height:19.5px;width:19.5px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3{border-width:3px;height:32px;width:50px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3 ._2FKpII1jz0h6xCAw1kQAvS{height:26px;width:26px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD{border-width:3.75px;height:40px;width:62.5px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD ._2FKpII1jz0h6xCAw1kQAvS{height:32.5px;width:32.5px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO{border-width:4.5px;height:48px;width:75px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO ._2FKpII1jz0h6xCAw1kQAvS{height:39px;width:39px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO{border-width:5.25px;height:56px;width:87.5px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO ._2FKpII1jz0h6xCAw1kQAvS{height:45.5px;width:45.5px}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI{-ms-flex-pack:end;justify-content:flex-end;background-color:var(--newCommunityTheme-active)}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z{cursor:default}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z ._2FKpII1jz0h6xCAw1kQAvS{box-shadow:none}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newCommunityTheme-buttonAlpha10)} By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Doordash has to remove it and you'll get a rating of 4.9-5 again. DoorDash DoorDash Employee Review. I'm an independent contractor in Silicon Valley working Door Dash as a side hustle to my day job. I sent a little greeting letting them know I was at McDonald's and would be on my way (I have since stopped even sending greetings) she messaged back "make sure they put the sauce" so I did ask them. If I think I may need a door code and there are no specific instructions I may text them something like Hey, Im on my way with your food. Review this company. Any time you communicate, frame it in a way that focuses on the customer. I believe this is the most important issue that doordash needs to finally address for their Dashers.Secondly, they need to address the constant issues with the driver app malfunctions and instability. Sometimes we dont realize our mistakes. I've come to believe (that the supervisors that are supposed to be looking at these matters) are not following through on their end. Hey! I am going to give the benefit of the doubt to the support agent that they actually do push these up the food chain. Dashers have the potential to make more money with DoorDash than they would with Uber Eats. So honestly I don't even care anymore. Salary/Benefits. To help me serve YOU better. It communicates that they are important. It may be difficult to do depending on your area but doing it late at night while sitting in the restaurants parking lot has never failed for me so far. Doordash Representative Explains How Unfair the Customer Rating System Chicago sues DoorDash, Grubhub over deceptive business practices Support did actually do something right for once 2 weeks ago I got a contract violation for "never received" I called support told them my story and it went away 2 minutes later. My raiting bounces from 4.87 to 5. This sucks! Doordash is your customer, not your boss. Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. Doordash ratings suck. The thing to remember is, the customer doesnt care whos job it is. Basically, anything less than a 5 can eventually lead to driver deactivation even though a 4 might be considered good! Do everything you can to make sure the food arrives at the customer in the kind of condition you would want your food to be there. Your appearance? Home Blog Delivery Contractors Gig Delivery Platforms Doordash Delivery Driver Doordash strategies 11 Effective Strategies to Improve Doordash Customer Rating, Stride App Review 2023 (Mileage Tracker Report Card), How GetUpside Referral Program Works (Beware the Danger in its New Terms). The Doordash deactivation policy states that a Doordash Dasher must maintain a customer rating of at least 4.2. Please note that The Rideshare Guy has financial relationships with some of the merchants mentioned here. Doordash tips and tricks My order arrived in a reasonable amount of time. On the one side I can see how a ratings system can help them weed out bad drivers, and I do think the 4.2 floor is a reasonable minimum. An envelope. Doordash has actually limited the ability to send memes, by switching to in-app communications with customers. ._1sDtEhccxFpHDn2RUhxmSq{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap}._1d4NeAxWOiy0JPz7aXRI64{color:var(--newCommunityTheme-metaText)}.icon._3tMM22A0evCEmrIk-8z4zO{margin:-2px 8px 0 0} Unfair pay and poor system. Mistakes happen. I'm a driver. Even though these ratings are highly subjective and often not taken seriously by customers, they could lead to decreased shifts or termination, causing anxiety among wait staff. People who may have tipped well in the past but had a bad experience may be less likely to add a tip for future orders. This video discusses the new rating category and why the rating system is unfair . The steps above are mostly about that. The pay is really low and the pay per order is mostly not making sense in my area. Winter Weather Stranded Bus Passengers for Days in California Thats 92%, an A-! Time for you to step up.Time for you to come in defense of your hard working Dashers. I have been a Dasher for over 3 and a 1/2 years and I have almost 9,300 deliveries to date. Sign in. Get started using our DoorDash sign up link here. Use insulated bags when appropriate. This isnt about risk or mandates as much as its out of respect for the customer. But the problem is, many customers dont rate drivers at all. Dashers face deactivation at a 2.75 rating. The purpose of communication should be to help you complete your delivery in the best manner possible. If you know a restaurant is likely to be extremely late, it may be better to avoid it. Chicago Sues Grubhub and DoorDash for 'Deceptive and Unfair - PCMAG At the end of every order, were asked (not required) to list our delivery as either a smiley face or frowny face, with a number of different specifics that we can check. How to Monitor Your Reputation on DoorDash - Merchant Centric DoorDash has stood with the City of Chicago throughout the pandemic, waiving fees for restaurants, providing $500,000 in direct grants, creating strong earning opportunities, and delivering food. - YouTube There literally is no recourse or the ability to get ANY information on Customer Ratings and Doordash. Something to keep in mind in this discussion: As an independent contractor, you're self-employed. In my experience, its hard to fall below the 4.7 rating threshold for Top Dasher (and I dont really care about Top Dasher status). My delivery wasfine. As they get more experience, their ratings generally improve. This idea was inspired by this Lyft policy. As long as the pandemic is a thing, wear a mask. ._1QwShihKKlyRXyQSlqYaWW{height:16px;width:16px;vertical-align:bottom}._2X6EB3ZhEeXCh1eIVA64XM{margin-left:3px}._1jNPl3YUk6zbpLWdjaJT1r{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;padding:0 4px}._1jNPl3YUk6zbpLWdjaJT1r._39BEcWjOlYi1QGcJil6-yl{padding:0}._2hSecp_zkPm_s5ddV2htoj{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;margin-left:0;padding:0 4px}._2hSecp_zkPm_s5ddV2htoj._39BEcWjOlYi1QGcJil6-yl{padding:0}._1wzhGvvafQFOWAyA157okr{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;box-sizing:border-box;line-height:14px;padding:0 4px}._3BPVpMSn5b1vb1yTQuqCRH,._1wzhGvvafQFOWAyA157okr{display:inline-block;height:16px}._3BPVpMSn5b1vb1yTQuqCRH{background-color:var(--newRedditTheme-body);border-radius:50%;margin-left:5px;text-align:center;width:16px}._2cvySYWkqJfynvXFOpNc5L{height:10px;width:10px}.aJrgrewN9C8x1Fusdx4hh{padding:2px 8px}._1wj6zoMi6hRP5YhJ8nXWXE{font-size:14px;padding:7px 12px}._2VqfzH0dZ9dIl3XWNxs42y{border-radius:20px}._2VqfzH0dZ9dIl3XWNxs42y:hover{opacity:.85}._2VqfzH0dZ9dIl3XWNxs42y:active{transform:scale(.95)} This is part of our Doordash Delivery Driver series. Is that a good or bad order? That delivery bag may be the most valuable accessory you have to make your Doordash deliveries profitable. Press question mark to learn the rest of the keyboard shortcuts. I spend all that time writing it and you didn't even get my point. They can also tell if they dont want you to knock or ring the doorbell. Reddit and its partners use cookies and similar technologies to provide you with a better experience. All they care about is, the delivery didnt go well. DoorDash has an extensive deactivation policy that outlines all the contract violations and other actions that may lead to deactivation. Its made a huge difference in my life and has been a big part of all thats gone well for me as a delivery driver: Dont worry about the things you cannot control. Instead, if I were to ask for a rating Id phrase it something like this: To help me serve you better next time, could you let me know how I did by providing a rating?. But the food was still great. This may sound crazy but try doing your own order so you can rate yourself five stars. But enough will. I personally would never ask for a GOOD rating. Tap the menu, then click on Ratings. Spend that time dashing instead, becuase you can't use raitings to pay rent or a mortgage. I know the idea is to deflect criticism if the restaurant screws the order up. For some, theyre waiting to see how the service is and intend to tip later. DoorDash and Chase have announced the launch of the DoorDash Rewards Mastercard which is DoorDash's first co-branded credit card. Chicago Sues Delivery Apps for Unfair Practices - Yahoo! The door dash customer ratings are unfair : r/doordash I went from 4.80 down to 4.64 and now it's 4.55 and it's starting to worry me because door dash deactivates account when it's gets to 4.2 or under Advertisement Coins 0 coins Premium Powerups Explore Gaming DoorDash Driver Pay Per Hour/Week/Month, Expenses, & More, Upside App Review How Upside Works Promo Code: RIDE35, Best Food Delivery Service To Work For: 13 Apps Compared, Uber Car Rental: Best Rideshare & Gig Car Rentals, Ratings under 4.2 subject to deactivation. Long merchant wait. Few things are more frustrating. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/Something may be turning people off are you making eye contact and thanking them? With these observations fresh in my mind, I was ready to provide feedback. Dasher . In my opinion, the customer rating is the most critical rating of all that we are based on in our performance. 9,135 reviews from DoorDash employees about DoorDash culture, salaries, benefits, work-life balance, management, job security, . "This isn't our order" I said very nicely "oh no I'm so sorry please call DD support and they will help you" I even copy and pasted the number for them1 hour later 1* I screen shot that whole conversation showing I was very professional, and I use the time stamp app (it shows the date time and address in the picture) showing everything. The system is built with these random customers in mind. Who in the fuck cares about any of these ratings? Drivers/Dashers are spread out to all corners of the continent and its impossible to keep an eye on everyone. Ive never jumped on board that train myself. Id like to see a system that shows you what each star means, and points out that 3 is actually average. Aspects of an order can have both good and bad qualities. One, it makes it easier for people to know Im there for a delivery. ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} Some Dashers feel they make more money because of using them. ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} Use language that states that youre working to get their order to them in the best condition possible. Heres what it looks like: I strongly dislike that I have to declare an order as good or bad before specifying the reasons. Talked to support and they did nothing. Happiness rating is 69 out of 100 69. As easily as it started coming in, it can drain right back out given time. You know how they say the customer is always right? Job security/advancement. The stratospheric expectations for these scores can encourage lobbying strictly for the benefit of the rating, i.e.