With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Have a browse through our website and use our simple ferry booking Reviewed 18 September 2020 via mobile. We remain at your disposal. Contact According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. All the above incident has been recorded with the police. How to get in touch with us Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! My service experience was awful. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. I was unable to check in as the FRS website didnt recognise the details. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. WebA horrible experience. WebPlease use the contact form on our website to request a ticket change. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Up to 1 million prices are checked every day with more than a million crossings arranged each year. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Londra, Inghilterra, Southampton SO19 6AJ England. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Ferry delay compensation. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. COVID-19 Information Find information about Direct Ferries at directferries.co.uk Please note: prices rise as space becomes less available. There was nothing from you at all. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. According to Desaru Coasts website, therell also be a bus station coming soon. Can I cancel them and get a refund? Location is not clear? Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Ferry I even tried to take a person off and they wanted 214?! three hours for a journey of between eight and 24 hours. If I misspell my name, is correction required? Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Go directly to the companies providing the ferries. That is even worst handle from your company. Each ferry company has its own policy. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. Stay away!! Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. We are both english and always lived in England Direct Ferries have no phone available to discuss. Ferries Buying tickets went pretty well online. more. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. We are very sorry that you are not happy with our service. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Refund Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. WebGreater than 24-hours before travel. Kind regards, Maya from Direct Ferries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. How older, less computer savvy, or with no smart phone can work this out is a true mystery. No refund will be given. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. It's now a month later and they still haven't Re: Uber service at RSW 5 years ago. WebMessages 12. However I didn't receive a confirmation email. Learn when you may be eligible for a refund and how to request reimbursement. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. I will rather swim than use the useless company again. They dont reply to your emails or help you! Direct Ferries Refund This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. Directferries.co.uk Dear customer, Many thanks for your review! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. I would recommend that no one uses Direct ferries. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Once they have your money they write you off. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Can I cancel them and get a refund? We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! We are very sorry about the issue. We also ensure all reviews are published without moderation. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. You can check the status of your refund using IRS Wheres My Refund? It may not display this or other websites correctly. Although the responses were generally quick I had much correspondence from many different agents. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Direct Ferries Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Dear customer, Many thanks for your feedback! The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. 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Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. I will never book with this company again and I advise others to steer clear. Holidaymakers struggle to get refunds. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Definite miles better than the outfit I booked with last year. Suggested companies are based on peoples browsing tendencies. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Follow the Ground Transport signs and directions in your app to get to the location. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. If you do prefer to contact us in writing, our postal adress is: Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. Brittany Ferries Ferry booking | Compare ferry prices & timetables - Direct Ferries Stay away. 100% of travellers recommend this experience. Don't really get your point. Thank you for booking with Direct Ferries. Contact Us | BC Ferries Webhow to get a refund from direct ferries; how to get a refund from direct ferries. I am now writing direct to their registered office. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. First time I used it I assumed that all the cabins were booked. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Estimated growth return on investment of at least 8%. I have NOT picked up my ferry tickets. Our team will cancel your tickets and process your refund request. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Summary of Contents for Vaillant ecoFIT pure. Page 1 Installation Booking a ferry online is cheap, easy and fast with Direct Ferries. Anyone can write a Trustpilot review. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. Kind regards, Maya from Direct Ferries. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. are there day trips from MILNA to HVAR? - Brac Island Message We may also ask for additional information if you wish to change the email address or phone number you have provided. Return We are both english and always lived in England Direct Ferries have no phone available to discuss. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Hi all. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Also there is a choice of "lounges," but there is no explanation of the differences. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). How do we get a confirmation? Apartment 2 bedrooms for sale in Caparica e Trafaria Wondering what happens if your ferry travel plans change? General Inquiry/Feedback Request a Refund In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. They said it would take 48 hours to confirm. 2-3 Three Rivers Business Centre, Felixstowe Road. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Our average member earns over 300 cashback a year. Click on a category below to reveal the related questions. All rights reserved. Please don't hesitate to contact us, if you have any queries. Please send any questions or comments to: help@poferries.com or submit an enquiry. It goes against our guidelines to offer incentives for reviews. 91% of travellers recommend this experience. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. The transaction currency used on our website is the euro ().