A MARTA Mobility Service Agent will explain the service and/or mail an application. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Conditional eligibility (some trips). Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Mobility Bus
If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year.
Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at.
Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Also please be advised that this card must be surrendered upon request by a MARTA official. Door-to-Door service is available to customers who require such assistance. Please make sure all personal items are safely secured and out of the way of other customers. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Failure to cooperate with safety related policies may result in injury or loss of service.
Employee Portal - Metropolitan Atlanta Rapid Transit Authority Mobility Fares - MARTA 2. We apologize
MARTA Mobility Guide - m.itsmarta.com MARTA MARTA Police (Non-Emergency) 404-848-4900.
MARTA - Metropolitan Atlanta Rapid Transit Authority Claim your pass with the appropriate voucher links above. MARTA Mobility. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week.
To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. A $5.00 replacement fee will be charged for all subsequent replacement cards. MARTA Customer Experience. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Five Points Lost and Found Office is temporarily closed. https://pass.itsmarta.com/Account/Login. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. The application has two (2) parts (A & B) and is the first phase of the process. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. The assigned Mobility bus is scheduled to arrive during this time. 2424 Piedmont Road, NE
Individuals may forward the completed application in the following ways: Via Mail:
MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. MARTA has the right not to issue a replacement card. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Standard fare is $4. PCAs travel at no cost when accompanying the eligible customer. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Visit our MARTA Mobility page to see the qualifications for this service. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. 5. . Yes, you can register your Reduced Fare Breeze Card and load it online at
The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Customers may also cancel via the MARTA website @
Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA Customer Experience. The CCR will make every effort to accommodate requested pick-up or drop-off times. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Customer Service. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers.
MARTA Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. The goal: make life simpler for all our employees. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal.
MARTA - Metropolitan Atlanta Rapid Transit Authority Requests to suspend subscription service until further notice will not be accepted. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. Same day cancellations are cancellations made on the date of travel. Travel Companions are subject to the regular MARTA Mobility fare.
A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Click this link[
The customer cannot depart earlier than 4:00 PM.
MARTA Mobility Guide - outsystems.itsmarta.com 2424 Piedmont Road, NE
If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. 404-848-5389, or mobilitycertification@itsmarta.com,
MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services.
MARTA Mobility | Atlanta, GA | GatherMS Wheelchair brakes must always be locked while on the lift. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge.