The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. Change the /internet part of the address to /routing. Can anyone confirm it works? It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. My router is getting blocked despite following all the advice above and anything I could find online. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. You can't exit the first few steps. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? "We're sorry for any inconvenience caused," added the spokesman. You'll find all your features and services in the "My Extras" section. 30-09-2020 This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. If previous posts are correct it probably works on the Business version and not on the Residenial ones. 01-10-2020 My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). BT is offering firmware updates to those affected. Then, for your static IP block, enter your router's address and subnet mask. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). BT will be rolling out an update to all devices later this month. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Read about our approach to external linking. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. It never occurred to me that bridge mode would bypass the router section. Therefore, we can consider this issue closed. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Switching Smart Setup on and off on the BT Smart Hub 2 I don't think the workaround for modem mode works. Works fine. 8:32 AM We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Manage your account You'll find it on the back of the Hub if you haven't updated it. I saw the post about the public/private. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. This brings up a hidden page. The router is now displaying hidden ssid. You can turn Smart Setup on or off in the Hub Manager. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. 01-10-2020 BT Smart Hub 2 | BT Help Do I need a WiFi 6E router to use WiFi 6E products? BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. - edited 2023 BBC. Bt smart hub as modem to connect to mesh system Navigate Advanced Settings > Log in > Broadband > Internet. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. I've been following this thread ever since I had issues. Time will tell if this is a permanent fix but its worked this evening. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Frame Size: 17 inch,19 inch or customer size. This brings up a hidden page. It can. I just tried it with an old, Not sure if it was still broadcasting the SSID. Check out our other help articles. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. 6:41 AM. BT Smart Scan technology This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. 2) ClickWireless. At the bottom is a setting for Bridging. 11:46 AM Were sorry for any inconvenience caused.. 7:56 PM Im glad you got a fix, but thats a completely different issue that results in the same symptom. To turn the lights off go to Home, Hub light control. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Make sure it is fully pushed in - you'll hear a click. I have now switched the 5GHz option off,which immediately sorted the problem. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. We hope you'll join the conversation by posting to an open topic or starting a new one. ie. Bafang M510 Framebafang torque sensor integrated 3. the step-through 6:38 AM Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM No idea how 2.4GHz can be too slow for any video streaming. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. It only fires up when you open a browser. If it doesn't accept the admin password, click on Hint. Simply connect a 3rd party router to any LAN port on the hub. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. 9:40 PM BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. The handler switched off 5ghz frequency remotely. However, abnormal sac size occurs in approximately 17% of pregnancies. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. It looks like the 'Bridging' button simply does not work. The company did not reveal why the problem was occurring. It can also be used as a VOIP phone through BT Broadband Talk. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. BT Business Hubs: Help and guides for your model. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. 9h23. This will open the Hub manager. Was quite easy to get the money credited to my account after that : ). 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Choose Broadband. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Therefore, it costs more money and were stuck in the contract till 2023! The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? . To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). How do I use my Smart Hub as a modem only? Download the My BT app to check your bill, test your speeds and activate your internet security products. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. I viewed pages 9100 through to 9150. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. This is found on the back of the router and on the removable card. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Solved! BT Smart Hub settings - make your router faster and less annoying Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. BT Smart Hub 2 router 'disrupting' home networks - BBC News Thanks for the explanation. Fix problems or report a fault with our troubleshooter. Therefore, we can consider this issue closed. Thanks. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Mesh WiFi with BT smart hub - Page 1 - PistonHeads Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. 01-10-2020 I have never tried using just the modem section with a different router. Cleverly, the security password is the same for both networks and can only be changed for both. BT Smart Hub 2 Routers | All You Need to Know - Cable.co.uk How do I enable bridge mode on my BT Business Hub? Go to IPv4 Configuration. 7h47. Will give this suggestion a try. Check which BT Hub you've got >, It only fires up when you open a browser. I have disabled the bt fon and bt wifi to reduce my home network clutter. It also has 4 Gigabit LAN ports. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Find out which main phone socket you have Find out about your Openreach modem BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Let's take a look at the legacy BT routers that are still capable of getting you online. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? 30-09-2020 No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Using Smart Hub 2 as a modem only | BT Business This means that you've got no control over which network your device joins. 30-09-2020 Smart hub 2 Hidden SSID - BT Community - BT Broadband Make sure you keep your hub on all the time. - edited >. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. I connected a laptop via ethernet into it. 9:11 AM. After trying to set bridge mode and saving (the save appears to hang) I eventually. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. At the bottom is a setting for. A spokesman for BT told the BBC only a "very small" number of users have been affected. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Please try again in a few minutes. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. BT unveils Smart Hub 2 with mesh wireless built in and guarantee of The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. To make this change click on Advanced Settings, Wireless. At least Ive got Sonos working now even though it is at the expense of 5ghz. So some transparency is needed so customers like myself know that this is a commonissue. Ask questions and share tips with other people 24 hours a day. What to do if you cannot connect to a BT Smart Hub 2 - YouTube ensure Sonos all working correctly via boost with 5ghz still turned off. Save the file. Connect using the details on your hub 11-05-2020 I have an update to share with you all regarding this issue. The setting is on a page hidden on the home version. When the lights have stayed solid blue for two minutes, your hub is ready to go. What is Smart Setup on the BT Hub? One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. This should explain it. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. Yes its not ideal. What? This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. 4) Enter the Admin password. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Smart hub 2 Hidden SSID I have a new hub. Thats great to here. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. First, you need to connect to the router's web management page, so that you can change the settings that you want. Check that you're connected to your Hub's network. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. - edited This isnt a viable long term solution though for me. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. It should appear as soon as you connect to the Hub and open a browser. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Smart Setup is BT's online set-up wizard. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. - edited I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. 8) Wait for your devices to reconnect. Broadband speeds MacBook then doesn't work. Clearly there is both and issue with BT and the Sonos app for iPhone on this. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Click a dropdown for your model of Hub. BT Smart Hub 2 router 'disrupting' home networks - BBC News BT Business Hub or router | Using | Broadband & internet | BT Business How to set up BT Smart Hub 2 | Step by step guide | BT Help Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 This wasnt an option for me however as my router isnt near any of the speakers. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). This topic has been closed for further comments. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. AP mode is preferred if you have a ISP modem/router that can't be bridged. Ill ask my man at BT. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? I'll try and check later this week against a spare BT Business Hub 5 model. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Switched it off on iPhone, instantly worked for the app. Ive got a man from BT ringing me during the week so I will report back what happens. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet.
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