Go back to . Thank you, JW. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Have you had the chance to check if the issue persists on a different user account? For those that aren't arriving, things obviously get a little more involved. So it seems to be something between Android and BT Mail. Also, the web interface seems to be working just fine. Fix a problem | BT Help Looks like no ones replied in a while. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 11h40. 26-08-2021 It seems that I can only send messages to my iCloud account from the iMac. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". , updated If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. This started suddenly about 5 or 6 weeks ago. on 19-12-2022 (The fix did not work until I had quit Mail and relaunched it. It's not just that there has been a delay. It's very annoying and slightly weird. I have a group of 14 people set up under Outlook 365. 19-12-2022 I can send & receive on my work email account using the Outlook app. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. 14h56, on on Working on the theory that it was another case of BT doing something, I decided to leave it overnight. on Yesterday, I managed to contact BT via webchat. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. 17h33. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? on I have a recent problem with my email service. All other emails to other systems have no issues. I've rebooted twice and reinstalled Office 365 without success. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. I can send & receive the bt emails using the Samsung mail app. You can usually find the option to redirect in the inbox settings of your old email account. iPad is working ok. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 26-08-2021 You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. RobbieMac. Sending or receiving email | BT Help My email is not sending from my iMac (iCloud). But again got error messages which I now cant remember. Not receiving all emails on btinternet account - UKGSer Page 1 of 2 1 2 Last 3 users liked/thanked this post: Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Gmail and Outlook are two of the most popular. Emails to btinternet are blocked - how can we fix this? - BT Broadband To start viewing messages, select the forum that you want to visit from the selection below. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. None of the posts I have seen are the same as my problem however. You should however check that your email clients are using the correct settings as per this link. I changed "Authentication" to "Password" and clicked on "Save". They forecast a response within 72 hours. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". We'll need to look into this and we'll get back to you next week. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Has anyone experienced this problem. Refunds. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. This amount includes applicable customs duties, taxes, brokerage and other fees. Will post any update that I get. Surely other services would similarly suffer. Apple may provide or recommend responses as a possible solution based on the information After 3 years, then-current everyday prices for all services apply. To start the conversation again, simply This site contains user submitted content, comments and opinions and is for informational purposes It is they that should investigate why other email providers don't have this problem. BT Email - best practices for postmasters and senders of email | BT Help, on 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Google Groups emails from BT & Earthlink addresses not getting Many have had the same address since they first went online many years ago. Though any rejection on our side should be returned back to the sender as a bounce. 14-07-2019 by So hardly time for a timeout to have occurred. Any ideas? A warm welcome to the forums. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Last week I phones an advisor with a somewhat similar response. 2 users liked/thanked this post: Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I consistently receive this warning: whenever I try. Has anyone experienced this problem. 26-08-2021 I have exactly the same problem and would love to get a solution. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. It's good (???) I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Email: timforrester@btinternet.com. Those who leave have their email account terminated and closed 90 days later. 16h34. 14h17, on I then asked them to login to BT webmail and send me another email and that one came through straight away. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. - last edited on btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. on I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. I am using the Outlook app on a Samsung phone. 26-08-2021 19-12-2022 Townman, Gandalf, anneoconnor. 14-07-2019 Your post does not go to BT. 09-07-2019 Log in issues. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. 8h29. 3) Import all of your contacts from your old account to your new one. Can I move my BT Email address to another account? Announcements, Guides & Community Updates. By coincidence(? Thanks 23-04-2021 From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Thanks for the suggestion. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. If everything works fine in webmail, you may need to check your program settings. 14h08. any proposed solutions on the community forums. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Today all of our emails addresses would receive, but not send. . Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. I've got a "failed delivery message". That helps us fund This Is Money, and keep it free to use. I consistently receive this warning:whenever I try. 19h39. One further piece of information. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 14-07-2019 If you're having problems, try logging in to webmail. I have cleared cache and data. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Examination of the message heads of the delayed emails might be informative. Today all of our emails addresses would receive, but not send. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Go back to: Email help. Also one of the two that I received recently was sent in December. Switching email address if you have never done so before can feel like a daunting task. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. The accounts work on BT Webmail, both to receive and send. Does anyone have any other suggestions please?? Using webmail? Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Rest assured that we'll do our best to assist you or get you pointed in the right direction. This morning I clicked on the email icon on my phone and was again asked to login. I have tried sending individual messages and simple test messages but nothing works. The article below can help if you do not have any other user account to test with. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 19h32. If not, how do we get a moderator involved? on The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Sky allows former customers to keep their email account free of charge and indefinitely. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. This isn't just a small delay. What does this mean? 20h13. As soon as I removed that link all was well again. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com 13h18. I have deleted the app and reinstalled it. We do not write articles to promote products. A workaround would be to use another SMTP - for example gmail if you have a google account. Last Thursday, I stopped receiving email from my @btinternet.com account. We shall never know, but fingers are firmly crossed that the service will return to normal. on BT Mail | @btinternet.com | Cannot send mail - BT Broadband If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. This was a pain, but I went along with it or else I couldnt use email. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. The worrying thing is I don't know how many other emails I'm not receiving. Can send emails fine from any other account. 10h59. We always endeavour to grade correctly and. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! on Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 13h37, on Incoming mail works, but unable to send anything. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Customer: replied 2 years ago. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. 10-07-2019 Have you had the chance to try the steps in the article below? btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Thanks for the super fast analysis and reply. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. About 4 days letter I get a reply saying the message could not be delivered. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Maybe that's the issue, although there has been no problem up until yesterday. I have it in a notepad file as well if that makes it more readable. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Its probably not directly relevant to your problem, but who knows with Apple!! Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. by My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Are there really just two of us having this problem? 16h05. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Thanks for the examples that have been provided so far. I exited and restarted Mail and was then able to send emails again. Why? 11h05. omissions and conduct of any third parties in connection with or related to your use of the site. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. on I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. There'll likely be four of these, two from BT servers and two from Plusnet servers. Policies vary between broadband providers. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Send yourself a test email. 2. BT are blocking the complete domain which the sender is sending from. only. This is NOT 'A solution'. They must realise that they have a dreadful name. 23-04-2021 This sounds fiddly, but isn't necessarily. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies.
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